About the role

Temporary Benefits Coordinator overseeing benefits administration for 800 employees at nonprofit Tides. Ensuring smooth operations during the search for a permanent Sr. Benefits Analyst.

Responsibilities

Administer day-to-day benefit programs (medical, dental, vision, life, disability, FSA/HSA, voluntary benefits, COBRA)
Process enrollments, qualifying life event (QLE) changes, terminations, and eligibility tracking
Monitor and manage the benefits inbox as a daily priority; respond to employee verification requests and routine benefits coordination
Provide front-line support for routine employee benefits questions; escalate complex or sensitive cases
Support new hire benefits education and enrollment as part of onboarding
Own day-to-day carrier billing across all benefit vendors; verify accuracy of monthly premium statements for all group insurance policies
Administer billing reconciliation in partnership with the reconciliation vendor; resolve retroactive adjustments, terminations, and eligibility mismatches with carriers
Serve as the day-to-day point of contact with the third-party LOA vendor administering FMLA, ADA, state leave laws, and STD/LTD; respond to vendor questions and keep internal eligibility records aligned

3 years’ experience working in ADP Workforce Now in a benefits/HR capacity
Prior hands-on experience administering group benefits (medical/dental/vision, leave, workers’ compensation) at a mid-size organization
Strong attention to detail and ability to manage sensitive employee information with discretion
Knowledge of relevant laws and regulations (e.g., FLSA, FMLA, ERISA, COBRA)
Effective verbal and written communication skills
Advanced Excel proficiency
Experience with carrier billing reconciliation and invoice processing
Experience liaising with third-party LOA or workers’ comp vendors