Personal Brand Content & Growth Manager growing Be Well Queen’s wellness media platform. Leading video, podcast, partnerships, travel logistics and audience monetization.
About the role
- Investor content governance specialist modernizing TMX's financial-market forms, portals, and communications. Auditing legacy assets and building compliant cross-channel operating frameworks.
Responsibilities
- Own the reporting framework for outbound investor communications across physical mailings, digital broadcasts, and portal announcements
- Establish release schedules and volume metrics to help Investor Support forecast inquiry volumes and maintain service quality
- Oversee the lifecycle of investor touchpoints across paper forms, PDFs, smart/web forms, and investor self-serve portals
- Ensure parity, compliance, and UI/UX consistency across channels
- Lead audits of legacy physical and digital assets
- Define and enforce naming conventions, taxonomy, and metadata for a single source of truth
- Own master templates for shareholder communications, operational notices, and onboarding flows
- Partner with Product and Technology to govern smart-form and portal logic, data fields, and text
- Liaise between Investor Experience, Legal, Compliance, and Product/Digital teams
- Drive consensus on content guardrails and resolve operational escalations
- Embed compliance gates into publishing workflows and streamline Legal sign-off
- Author and maintain operational playbooks for shareholder lifecycle events
- Lead change management and train internal teams on operational standards
Requirements
- 6+ years in financial services operations, fund administration, client experience management, or digital content operations
- Proven track record designing governance frameworks, process mapping, and managing cross-channel communications
- Deep familiarity with enterprise Content Management Systems (CMS)
- Experience with digital self-serve portals
- Experience with smart form/workflow platforms such as ServiceNow, DocuSign, Formstack/Salesforce, or proprietary investor portals
- Experience with document management tools
- Strategic systems-thinking and ability to bring order to complex multi-channel ecosystems
- Executive presence to set firm boundaries with internal stakeholders while maintaining collaborative relationships across operations, legal, and technology teams
- French and English bilingualism is nice to have, not required
- Must be authorized to work in the country where the position is located
Benefits
- Cloud-first and hybrid workstyle
- Generous time-off and leaves
- Flexible workstyle and balance
- Employee-led Team Impact social-good initiatives
- Accommodations for applicants and employees who require them
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