About the role

Community Relations Coordinator for managing public relations and community engagement on municipal infrastructure projects in Toronto. Supporting communication efforts and addressing public inquiries throughout construction lifecycle.

Responsibilities

Develop and execute community relations plans for the full construction lifecycle of a project.
Manage dedicated phone/email lines for community inquiries about construction projects.
Create materials and host community information meetings (virtual and in-person).
Draft and distribute e-newsletters.
Create and update project websites using the City’s content management system.
Build strong relationships with residents, businesses, Business Improvement Areas (BIAs), Councillors, and other stakeholders.

Post-secondary education in social or political science, urban planning, communications or a related field, or equivalent experience.
Experience in community engagement, public consultation or communications, especially supporting large infrastructure projects.
Experience in project management, managing multiple priorities.
Excellent communication and interpersonal skills to engage with diverse audiences and multiple City of Toronto divisions.
Strong understanding of construction projects, including the ability to effectively translate technical details into clear, accessible information for the community.
Proficiency with communications and content development tools, including Office 365, SharePoint, web content management systems, Adobe Creative Suite and others.
Political acuity and familiarity with the City of Toronto’s processes and structures.