Technical account support specialist resolving hardware and software issues for Solink’s cloud video - security platform. Managing escalations, projects, and client relationships across support and technical teams.
About the role
- French-English customer service representative supporting a global luxury retail brand for TTEC. Delivering personalized product guidance and white-glove support across customer-service channels.
Responsibilities
- Deliver white-glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high-performance team environment while working independently when needed
- Support customers of an iconic global luxury retail brand
- Report to the Team Leader
- Contribute to customer experience and overall team success
Requirements
- Bilingual in French and English
- At least 1 year of experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
- Role limited to residents of Montreal, Canada
Benefits
- Supportive of your career and professional development
- Inclusive culture and community-minded organization where giving back is encouraged
- Global team of curious lifelong learners
- Base wage of $18 per hour
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses to support growth
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