Traveler Support Specialist assisting EF Go Ahead Tours travelers through phone and email. Enhancing pre - departure experiences and building loyalty for an educational travel company.
About the role
- TTEC customer service representative supporting Canadian ticketing customers overnight. Handling phone, email, and webform inquiries for shows, events, and post-purchase support.
Responsibilities
- Support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support during overnight operations
- Answer incoming customer communications through inbound phone calls and support email and webform inquiries during lower call volumes
- Conduct research to provide answers and resolve customer issues
- Provide information about shows, events, venue details, parking, and guest experiences
- Document customer interactions and update systems accurately
- Contribute to customer experience and team success
- Report to a Team Lead
Requirements
- 1+ year of customer service experience in a customer-facing environment
- High school diploma or equivalent
- Familiarity with CRM platforms
- Computer experience
- Reliable hard-wired internet connection
- Must already reside in Canada
- Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
- Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
- Webcam participation during instructor-led TTEC and client-required training
Benefits
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- Global team of curious lifelong learners guided by company values
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses to support growth
- $1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
BMO bank client service associate supporting lending operations, resolving escalations, and improving customer experiences. Analyzing feedback, producing reports, and ensuring compliant service delivery across Quebec locations.
Deployment Manager supporting Ariane’s hotel self - check - in technology across Europe. Coordinating deployments, configuring solutions, and resolving customer support issues for hospitality clients.
Customer Service Representative supporting Nestlé Canada’s Nutrition & Health business. Handling client calls, orders, inquiries, troubleshooting, and sales opportunities remotely.
Customer Service Specialist assisting Alberta Blue Cross members with health - benefit and government - program inquiries from home. Educating customers on plans, claims, online services, and mobile - app resources.
Remote customer service representative supporting global brands for Teleperformance. Handling customer queries, technical troubleshooting, scheduling, and data entry across Canadian provinces.
FA
Customer support specialist serving French - Canadian clients through phone, chat, and email for First Advantage’s background - screening and HR technology solutions. Resolving inquiries, troubleshooting issues, and documenting cases across business systems.
Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
Customer Care Team Lead guiding ticket - service campaigns for Canada's largest opera company. Coaching specialists, handling escalations, and supporting outbound sales and donor - relations operations.