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Senior Bilingual Healthcare Customer Service Representative – French-English
Posted 2 months ago
About the role
- Senior Bilingual Healthcare Customer Service Representative providing remote customer support for healthcare in Canada. Scheduling and resolving customer inquiries while mentoring team members.
Responsibilities
- Answer incoming communications from customers via calls, emails and other message formats
- Conduct research to provide answers for customers to resolve their issues
- Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
- Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
- Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
Requirements
- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
Benefits
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Job title
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Experience level
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