Data analyst collecting, analyzing, and interpreting data for Desjardins, North America's largest cooperative financial group. Building complex reports and advising stakeholders on data management solutions.
About the role
- Workplace Technology Analyst ensuring global colleagues receive optimal technology support. Responsibilities include troubleshooting, onboarding new employees, and improving user experience.
Responsibilities
- Serve as the first point of contact for workplace technology support requests from the global team.
- Troubleshoot and resolve hardware, software, and access-related issues on Windows and macOS devices.
- Support onboarding processes for new employees with technology setup.
- Maintain and improve systems, workflows, and automation through collaboration with senior team members.
- Proactively identify areas for improvement in workplace technology and user experience.
Requirements
- A passion to build a career in workplace technology and IT support.
- Previous exposure to IT support through education, internships, or work experience preferred.
- A customer-centric mindset with excellent communication skills, able to explain technical concepts clearly.
- Proactive and responsible with strong ownership of tasks.
- Interest in sports, entertainment, or working within a dynamic agency environment is a plus.
- **Technical Skills:**
- Experience supporting Windows and macOS platforms; familiarity with endpoint management tools like Intune is advantageous.
- Comfortable managing support tickets and providing detailed status updates.
- Experience with IT Service Management (ITSM) tools, with Jira preferred.
- Knowledge of collaboration tools such as Microsoft Teams and Office 365, including troubleshooting syncing and access issues.
- Strong troubleshooting skills related to hardware, software, and access permissions.
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