Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Bodily Injury Claims Adjuster investigating, negotiating and settling complex claims for U-Haul Canada. Managing litigated files, vendors, reserves and coverage issues through resolution.
Responsibilities
- Investigate, evaluate, negotiate and settle complex Bodily Injury claims across Canada by telephone and correspondence
- Handle direct deal and litigated files
- Investigate, evaluate and negotiate bodily injury losses of moderate to high complexity
- Collect, analyze, record, report and present claims information
- Manage challenging coverage claims
- Arrange and manage investigation vendors, including IAs, surveillance, legal defense and defense medicals
- Maintain accurate reserves and control expenses
- Manage claims in litigation and participate in mediations, pre-trials and trials
- Attend meetings and seminars as needed
- Participate in team and other meetings, including travel to meetings away from the normal work location when required
- Handle overflow claim assignments from other teams
- Work on assigned special projects
- Perform after-hours and rotating on-call responsibilities
Requirements
- Post-secondary education completed in Insurance, Business, or a related field
- Minimum 3 years of experience handling bodily injury claims
- 2–4 years of bodily injury adjusting experience
- CIP designation or currently working toward the designation
- Strong organizational, decision-making and problem-solving skills
- Excellent written and verbal communication skills
- Expertise in file preparation and negotiating claims to resolution
- Knowledge of claims settlement, policy wording and fraud investigations
- Ability to identify and analyze coverage issues
- Strong general computer knowledge
- Knowledge of handling claims across Canada is an asset
- Ability to work after hours and participate in rotating on-call responsibilities
Benefits
- Extended Health Care
- Prescription drug coverage
- Paramedical services
- Health Spending Account (HSA)
- Dental & Vision
- Life Insurance
- Dependent Life Insurance
- Optional Life Insurance
- Optional employee & spouse life insurance available
- Employee-paid premiums (portable upon leaving U-Haul)
- Subject to Evidence of Insurability
- Career stability
- Opportunities for advancement
- Valuable on-the-job training
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