About the role

Advising undergraduate engineering students and administering admissions at the University of Alberta. Supporting academic standing, transfer credit, convocation, and student services.

Responsibilities

Advise current and prospective students and staff on university and faculty policies and procedures
Administer admission and transfer credit processes for domestic and international applications
Provide academic advising for undergraduate students, including first-year students
Advise on admission, registration, program planning, program completion, convocation, course withdrawals, academic standing, grades, and deferred exams
Conduct advising verbally and in writing, both in person and through e-advising
Coach students regarding health, isolation, financial stress, and career planning
Refer students with severe personal difficulties to appropriate professional counselors or campus agencies
Explain alternatives, limitations, and consequences of academic decisions
Interpret and communicate calendar regulations
Process program admission applications from inquiry through decision
Conduct admission reporting and collect and analyze data to support decision-making
Evaluate academic standing and facilitate convocation procedures
Contribute to student service, enrollment management, and community outreach goals

Undergraduate degree
At least 2 years of experience in higher education, student services, or a client-facing environment, focused on student advising, admissions, records, or program administration
Demonstrated experience or training in supporting at-risk students
Exceptional written, oral, and public speaking skills
Strong intercultural competence, tact, and diplomacy
Ability to prioritize high-volume tasks under tight deadlines
Excellent computer skills, including Microsoft Office applications
Ability to work independently and as part of an integrated team
Ability to maintain confidentiality when working with highly sensitive information
Resume, cover letter, and Access, Community and Belonging Philosophy required for application
Working knowledge of UofA academic policies and procedures preferred
Experience with PeopleSoft – Campus Solutions, Slate, and Alfresco preferred

Comprehensive benefits package
Hybrid work arrangement with a mix of remote and in-person work
Position subject to applicable collective agreement terms and conditions
Inclusive and accessible hiring process, including interview accommodations where needed