Workers compensation consultant managing Canadian claims, benefits, return - to - work plans, and settlements. Supporting Sedgwick’s claims administration and client service operations.
About the role
- Senior consultant shaping digital commerce and omnichannel strategies for Valtech, an experience innovation company. Advising clients, leading transformation roadmaps, and improving customer experiences and commercial performance.
Responsibilities
- Act as a trusted advisor and subject matter expert for digital commerce and omnichannel strategies
- Analyze business challenges involving digital commerce, omnichannel experiences, customer experience, and commercial performance
- Define digital commerce strategies, transformation roadmaps, operating models, and target-state visions
- Advise clients on customer journeys, transactional processes, and digital engagement models
- Facilitate discovery workshops and stakeholder alignment sessions
- Translate business goals into initiatives focused on revenue growth, conversion optimization, customer retention, and business value
- Support the design and implementation of solutions across eCommerce, CMS, CRM, CDP, Search, and related platforms
- Partner with architects, product teams, and technical specialists to align business objectives with technology solutions
- Prioritize initiatives and strategic backlogs based on business value
- Establish and monitor KPIs for acquisition, conversion, average order value, retention, and customer lifetime value
- Support change management, adoption initiatives, governance models, operational frameworks, and best practices
- Develop expertise, share knowledge, and contribute to accelerators, assets, value propositions, and thought leadership
- Mentor junior consultants and collaborate with multidisciplinary business, product, design, and technology teams
- Identify Commerce & Digital business development opportunities and contribute to proposals, scoping, and client presentations
Requirements
- 7+ years of experience in digital commerce, eCommerce consulting, digital strategy, or digital transformation
- Proven experience delivering end-to-end commerce, omnichannel, or customer experience initiatives in consulting, agency, or professional services environments
- Bachelor's or Master's degree in Business, Marketing, Information Systems, Engineering, or a related field
- Strong understanding of eCommerce platforms, CMS, CRM, CDP, OMS, and Search solutions
- Experience developing digital strategies, transformation roadmaps, and operating models
- Ability to translate business needs into functional and technology requirements
- Knowledge of customer experience, customer journeys, and conversion optimization principles
- Experience using data, metrics, and KPIs to guide decisions and measure success
- Workshop facilitation, stakeholder management, and discovery capabilities
- Analytical, problem-solving, consulting, communication, presentation, and storytelling skills
- Experience working in cross-functional teams across business, product, and technology
- Ability to engage and influence senior client stakeholders
- Experience in Agile and Scrum delivery environments
- Proactive, adaptable, results-oriented mindset with ownership and accountability
- Fluent English and French, written and spoken
Benefits
- Comprehensive insurance plan with Gold, Silver, or Bronze modules, with employer contributions up to 80% depending on the selected module
- Short- and long-term disability coverage
- Dialogue via Sun Life virtual healthcare services
- Employee and Family Assistance Program
- Complete mental health support program
- $500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or RRSP contributions
- RRSP retirement plan with 100% employer matching through a DPSP, up to 4%
- Flexible vacation policy, including 5 days during the probation period
- Personal Technology Reimbursement of $30/month, offered on day 1
- Winter holiday closure
- Flexible scheduling throughout the year
- Continuous learning, professional development, and certification opportunities
- Flexible and collaborative global work environment
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