EC
Analyste principal(e) gouvernant les incidents TI, les incidents majeurs et l’amélioration continue chez EDC. Soutien aux entreprises canadiennes via des solutions de financement et d’expertise pour les marchés étrangers.
About the role
- Business Technology Analyst supporting Tru Cooperative Bank’s applications, networks, databases, and enterprise systems. Troubleshooting, deploying workstations, and maintaining IT operations across British Columbia.
Responsibilities
- Provide technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases and enterprise computing systems
- Troubleshoot, problem-solve and escalate technical issues when appropriate
- Liaise with vendor contacts and branch technical representatives during system failures or escalations
- Set up, maintain and deploy client systems, workstations, telecommunications equipment, printers and related software
- Carry out daily operational routines to optimize hardware and software use
- Support all levels within the technology group and ensure compliance with policies and standards
- Develop, maintain and document IT installation and configuration processes and procedures
- Regularly review and update documentation
- Work non-standard or additional hours, including on-call support
- Travel to various Tru Cooperative Bank business locations when required
Requirements
- College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
- Obtain technical certification (i.e. MCSA) within first of employment required
- 3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
- Effective verbal and written communication skills
- Analytical and logical thinking / problem solving with high technical aptitude
- Good team player with a positive attitude
- Background in Windows 11 and Microsoft Active Directory
- Solid knowledge of information technology concepts, theories, practices and techniques, with emphasis on technical service in a call center or help desk environment
- Familiarity with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business and Microsoft Entra ID (Azure ID)
- Understanding of risk and risk ownership, including adherence to policies and procedures
- Must complete a background check, such as employment verification, credit check and criminal record check
Benefits
- Mental health coverage and resources
- Customizable health benefits
- Topped-up parental leave
- Performance-based compensation
- Employee banking advantages
- Group RRSP matching
- Vacation time
- Flexible work arrangements
- Paid time off to volunteer
- Award-winning in-house training programs
- Access to LinkedIn Learning
- Reimbursement for external courses
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