Human Resources Co - op supporting recruitment, HR administration, engagement, and training programs. Maintaining employee records and contributing to HR projects in Toronto.
About the role
- HR Operations Specialist coordinating HR shared services across North America for global insurance client. Handling employee inquiries and managing operational processes effectively.
Responsibilities
- Coordinate HR Shared Services work activities across North America.
- Support United States I-9 compliance administration and related documentation.
- Assist with unemployment claim administration and tracking.
- Conduct intake and routing of entry-level Employee Relations matters.
- Provide HR operational and back-office administrative support.
- Manage and coordinate escalations that require North America-based support.
- Partner closely with offshore support teams to ensure work is completed accurately and within service expectations.
- Monitor work queues, track open requests, and drive issues through resolution.
- Support reporting, data validation, process documentation, and general HR operations activities.
- Serve as a point of coordination between employees, managers, HR teams, vendors, and internal support functions.
Requirements
- 2–5 years of experience in HR Operations, HR Administration, HR Shared Services, Employee Services, or a related field.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Demonstrated ability to manage multiple priorities and follow through on commitments.
- Ability to work effectively with teams across multiple locations and time zones.
- Strong technical aptitude and ability to learn new systems quickly.
- Customer-focused mindset with strong problem-solving skills.
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