Staff Product Manager building Affirm’s consumer loyalty program for its buy - now - pay - later platform. Launching rewards, tiers, and engagement loops while optimizing program economics and retention.
About the role
- Senior Product Manager leading fraud, identity, authentication, and KYC/AML product strategy. Helping Wrapbook’s AI production-finance platform prevent risk across the customer lifecycle.
Responsibilities
- Define and drive the product strategy and roadmap for fraud and identity/authentication across the customer lifecycle
- Prioritize and sequence the joint fraud and identity roadmap across dependent team backlogs
- Work directly with engineers on scoring logic and rules
- Read schemas and evaluate the usefulness of fraud signals
- Turn analysis into prioritized decisions and decision documents that result in shipped work
- Act as incident commander for fraud incidents
- Coordinate Engineering, Client Operations, GRC, Treasury, and Security during incidents
- Evolve fraud incident playbooks
- Define and instrument fraud and identity health metrics covering detection accuracy, authentication coverage, and customer friction
- Evaluate signals, vendors, and enforcement changes against fraud risk and customer friction
- Partner with Legal/GRC on KYC/AML posture and audit walkthroughs
- Guide fraud operations including triage, investigation, and case handling
- Report to the Senior Manager of Product Management, Onboarding & Lifecycle
Requirements
- Owned a fraud, risk, or identity product surface at a payments, fintech, or marketplace company
- Real fluency in detection tradeoffs, including precision vs. recall, false-positive costs, and finite friction budgets
- Comfort working directly with engineers on scoring logic and schemas
- Experience running or co-running incident response
- AI fluency or demonstrated experience working with/building with AI
- Track record of decision documents leading to shipped work
- Experience in build/buy decisions around fraud platforms
- Comfortable pushing back on senior stakeholders with evidence
- Excellent written communication
- Advanced financial industry certifications such as CPA, CFA, or CFE are an advantage
- Payroll, payments, or other money-movement experience is an advantage
- KYC/AML domain knowledge or vendor/AP fraud experience is an advantage
- Hands-on experience with Auth0 or a comparable identity platform is an advantage
- Exposure to synthetic and AI-generated identity fraud patterns is an advantage
Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD / $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD / $67.50 CAD towards Internet/Cell phone service
- Competitive salary
- Access to a team of creative problem solvers
- Opportunity to see contributions make large impacts
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