Manufacturing Development Engineer scaling Arbutus Medical’s procedure - kit production from prototypes to reliable manufacturing. Bridging product development, suppliers, quality, and operations for surgical medical devices.
About the role
- L1 Service Desk Engineer providing remote IT support for ZAZZ’s diverse client base. Handling tickets, basic troubleshooting, SaaS administration, monitoring, documentation, and escalation.
Responsibilities
- Serve as first point of contact for client tickets and requests during shift
- Take detailed, accurate notes on every client engagement
- Resolve basic, well-defined issues independently, including password resets, printer spool restarts, program uninstalls/reinstalls, and slow computer cleanup
- Perform basic administration in Office 365, Okta, and Google Workspace
- Escalate network-level and other complex requests promptly with clear documentation of observations and attempted actions
- Monitor and respond to alerts in RMM, security, and backup platforms according to runbook and escalation guidance
- Support larger initiatives such as migrations, implementations, and digital transformation projects as assigned
- Maintain ticket hygiene and SLA awareness within PSA tooling
Requirements
- Strong English proficiency, written and verbal
- Basic Office 365, Okta, and Google Workspace administration
- Meticulous, clear note-taking and documentation habits
- Comfort learning and operating within multiple software platforms
- Experience or willingness to use NinjaOne RMM
- Experience or willingness to use Halo PSA
- Familiarity with Inky Advanced Email Security
- Familiarity with Huntress endpoint and identity security
- Basic SIEM log review
- Familiarity with Huntress Security Awareness Training curriculum review
- Familiarity with Druva Backup/DR
- Ability to follow structured escalation paths and defined troubleshooting steps
- Client-facing professionalism and communication
- Entry-level help desk, internship, or IT support exposure is a plus but not required
- Willingness to learn across a broad tool set and escalate appropriately rather than attempt unfamiliar fixes
- Reliable attendance for the defined weekend shift schedule
Benefits
- Opportunities for continuous learning
- Growth path into L2 responsibilities and deeper ownership of client accounts
- Exposure to networking, security operations, and project work
- Opportunity to work on migrations, implementations, and digital transformation projects
- Work with diverse clients across startups, SMEs, and Fortune 500 companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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