Team Lead overseeing commercial vehicle inventory, sales, compliance, and customer operations for OPENLANE’s digital wholesale marketplace. Managing service levels, team quality, reporting, and repossession redemptions.
About the role
- IT Operations & Security Lead owning internal IT, identity, devices and security at Zen Educate, an education technology company. Automating governance and scalable controls for teams across Canada, the UK and US.
Responsibilities
- Own Zen's internal IT systems and security
- Report directly to the Chief Technology Officer as part of the Business Systems team
- Build a clear, proportionate, defensible and scalable IT and security posture
- Automate identity and access workflows across Google Workspace, SSO, MFA, groups and permissions
- Implement least-privilege access that follows employees as they join, move and leave
- Build a definitive software and service estate covering ownership, access, cost and renewals
- Improve software purchasing, renewal and retirement with teams and vendors
- Define and maintain IT and security policies
- Implement access reviews, vulnerability management, external testing, incident processes and concern reporting
- Prepare security questionnaires and audit evidence
- Manage Cyber Essentials and future certifications, risk management and governance
- Build a reusable, increasingly self-service trust process
- Coordinate with Legal and Data Protection advisors on privacy-related security matters
- Establish secure, patched, encrypted and accounted-for device management, including personal devices and company fleet
- Ensure devices are securely provisioned remotely through retirement
- Track critical vulnerabilities and complete remediation within the 14-day patching window
- Extend the established product incident process to corporate IT and security
- Coordinate with Foundations, Engineering, People, Business Systems and Finance teams on company-wide initiatives
- Provide visibility and recommendations for senior leaders' tool and service budget decisions
Requirements
- Must be eligible to work in Canada
- Hands-on depth in identity and access
- Hands-on depth in endpoint management
- Hands-on depth in automation
- Working grasp of SaaS governance
- Working grasp of vendor and licence management
- Working grasp of audits and certification
- Working grasp of incident response
- Working grasp of data protection
- Understanding of security controls and modern IT and security practices
- Business-minded approach to proportional risk management
- Ability to communicate confidently at every level of the business
- Ability to work with automation, APIs, workflow tools, AI, native platform automation or improved processes
Benefits
- Equity compensation
- 20 Paid Vacation Days and 11 Paid Company Holidays
- Comprehensive medical, dental, and vision insurance
- Sick leave
- Paid biweekly
- Sustainable pace and healthy teams
- Career path flexibility and growth progression
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Degree requirement
No Education Requirement
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