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Senior Business Analyst
LinkedIn Recruiter Post
Senior Business Analyst for Ontario public sector. Must have extensive BA experience, strong analytical skills, and proficiency with Microsoft 365 and Azure DevOps.
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AI Business Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 weeks ago
About the role
- Hiring an AI Business Analyst with 5+ years of experience for AI-driven digital service and contact center initiatives in Brampton, ON.
Responsibilities
- We’re seeking an experienced AI Business Analyst with 5+ Years of experience to support AI-driven digital service and contact center initiatives. The ideal candidate will have hands-on experience with Google CCaaS (GCEX), Vertex AI, Knowledge Management platforms, Jira, and Confluence, along with strong skills in requirements gathering, process mapping, workshop facilitation, user stories, and stakeholder management. Experience enabling AI-powered self-service and agent-assist solutions is highly preferred.
Requirements
- 5+ years of experience; hands-on experience with Google CCaaS (GCEX), Vertex AI, Knowledge Management platforms, Jira, and Confluence; strong skills in requirements gathering, process mapping, workshop facilitation, user stories, and stakeholder management; experience enabling AI-powered self-service and agent-assist solutions is highly preferred.
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No Education Requirement
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