SOC analyst monitoring and responding to cyber threats for Wepoint’s digital transformation clients. Investigating escalated alerts and improving 24×7 security operations.
LP
Manager, Incident Response / Incident Management
Posted via LinkedIn Recruiter (not a company profile)
Posted 8 months ago
About the role
- Lead incident response team managing critical incidents across IT, eCommerce, store ops & supply chain. Contract-to-permanent role with hybrid work.
Responsibilities
- Lead and mentor a team of 7–10 incident response and operations professionals. Own incident response strategy, escalation, communication, and post-incident analysis. Maintain and improve playbooks, protocols, and governance. Coordinate cross-functional teams during high-impact incidents. Track metrics, report to leadership, and continuously improve incident response maturity.
Requirements
- Experienced in incident management or IT operations (7+ years). Strong people leader with excellent communication skills at all levels, including Directors and VPs. Calm under pressure, decisive, solution-oriented, and proactive. Familiar with ITSM frameworks and tools (ServiceNow, ITIL certifications preferred). Retail or large enterprise experience preferred (Walmart, Loblaw, Canadian Tire, Costco, or similar environments).
Benefits
- Competitive total rewards: base salary + incentives, RSUs, stock purchase plan. Hybrid work model with flexibility. Clear path from contract to permanent employment.
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