About the role

Manage secured and unsecured collections portfolios, monitor delinquency trends, and execute strategies to optimize performance and customer experience.

Responsibilities

As a Manager, Portfolio Management – Collections, you’ll manage the day-to-day performance of assigned secured and unsecured collections portfolios. Reporting to the Director, Portfolio Management – Collections, you’ll monitor portfolio performance, analyze delinquency trends, execute collections strategies, and work closely with partners across Operations, Risk, Analytics, Technology, and Product to optimize portfolio outcomes. You’ll use portfolio analytics, customer behaviour, and operational insights to improve roll rates, cure rates, recoveries, customer experience, and operational effectiveness. You’ll also help ensure all portfolio activities align with regulatory requirements and enterprise risk standards.

5+ years of experience in collections, credit risk, portfolio management, or consumer lending. Strong understanding of secured and unsecured collections portfolios and delinquency management. Analytical and data-driven with experience in SQL, SAS, Power BI, or similar tools. Strategic problem solver. Collaborative partner. Results-focused. Values matter.

Competitive salary, incentive pay, banking benefits, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers recognition program. Purpose Day paid day off.