Intermediate Instrumentation & Controls Engineer supporting Wood’s Canadian energy and heavy industrial projects. Designing instrumentation systems across studies, FEED, and detailed design.
LP
Operational Engineer – Contact Centre / Telephony
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 hours ago
About the role
- Support and modernize enterprise telephony and contact centre solutions for Sun Life. 6-month contract, primarily remote with occasional onsite in North York or Waterloo.
Responsibilities
- We’re looking for a hands-on Operational Engineer to support and modernize enterprise telephony and contact centre solutions.
Requirements
- 2+ years of Microsoft Teams Telephony / Teams Phone Call queues, auto attendants, provisioning and troubleshooting; Enterprise telephony, DID/toll-free numbers and call routing; Amazon Connect / AWS administration and operational support; Telephony migrations and solution engineering; 3–5 years supporting/designing cloud-based solutions; Strong requirements gathering, stakeholder management and documentation skills; Exposure to or interest in AI, GenAI and automation.
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Degree requirement
No Education Requirement
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