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Client Services Manager
LinkedIn Recruiter Post
Manager, Client Care Services oversees Client Care Coordinators and patient schedules to ensure efficient service delivery for government and private programs.
About the role
- Responsible for pricing strategy execution, analysis, and management to optimize profitability. Works cross-functionally with sales, marketing, and operations teams.
Responsibilities
- In this role you will be responsible for the execution and management of the pricing strategies, processes, systems, and actions that ensure we achieve optimal financial growth while remaining competitive within the industry. You will also be required to develop and maintain efficient communication and pricing awareness between all stakeholders within the organization and work collaboratively with various teams in cross-functional projects such as product development, marketing, sales and operations. RESPONSIBILITIES: Pricing & Strategy Monitoring, review and analyze prices to ensure we remain ahead of the competition, while optimizing profitability. Align with purchasing and supply chain teams to follow market developments on prices and advise accordingly. Calculates price scenario’s, considering different alternatives on production and supply chain. Analyses benchmarks, based on Regional, National and Global Competitive database, and safeguards Value-Based pricing principles. Working with Branch Managers/Sales Team to resolve any pricing issues that may arise and Supports sales team in pricing towards Key-Accounts and tenders. Work collaboratively with the Marketing team to implement pricing strategies for the eCommerce environment. Commitment to further learning and increase proficiency within role. Other duties as assigned Process, Communication & Continuous Improvement Producing and submitting daily reports that analyze warehouse sales which are not meeting minimum margin requirements. Overseeing all pricing maintained in the business system-vendor book list and cost, in-to stock and vendor special pricing. Manage promotions and contract pricing while leveraging data. Ensuring the renewal of all vendor special pricing ensuring that it is updated in a timely fashion. Develop processes for maintenance, analysis and communication of competitive pricing information within marketing, sales, leadership, and other internal & external stakeholders. Continually review and improve pricing processes to ensure maximum optimization. Responsible to set the correct sales prices, controlling discounts and charges, target margins, retail selling price, floor price, and captive prices, in the ERP system. Defines, maintains and continuously improve processes, procedures and controls for pricing and quoting. Participates and supports in related projects. People & Change Management Provide input / influence hiring, workflow, performance, and training of Pricing team to ensure optimal performance. Resolving day to day personnel issues where management decisions are required. Managing support staff and ensuring established targets and deadlines are met. Create a culture and processes around achieving business goals and objectives, including customer satisfaction. Manage implementation and change of new ways of working, systems and processes.
Requirements
- REQUIREMENTS: Bachelors degree in Economics/Finance/Business Administration/Marketing. 5+ years of related work experience. Product knowledge and/or industry experience required. Previous leadership experience required. Experience with and skilled in working with ERP systems. Advanced skills in MS Office, incl. Excel for business analysis. Proven expertise in process management & improvement, strategic planning, implementation and change management. Ambitious and flexible approach, ability to manage multiple priorities and key deliverables under pressure in a dynamic and changing environment while maintaining a customer centric approach. Innovative and analytical with the confidence to challenge the status quo and experience with developing and streamlining processes to improve efficiency and sales profit. English is essential and French is an asset in writing and verbal communication skills with people at all levels, both internal and external. This position requires travel (up to 20%).
Benefits
- We offer a competitive salary, plus a full set of benefits, including: Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching. Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path. Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.
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