Senior DevOps / Cloud Engineer (Amazon Connect Expert) needed for an 11-month contract in Toronto. Design, build, and secure AWS cloud environments and contact center solutions.
Responsibilities
Design, build, and support complex AWS cloud environments using infrastructure as code (CloudFormation, IAM roles). Drive the design, development, and implementation of an Amazon Connect cloud-based contact center solution (including Call/Queue Flows, Contact Lens, and Amazon AI agents). Build and maintain automated deployment packages and CI/CD pipelines using Gitlab, Jenkins, Ansible, or similar tools. Implement rigorous cloud security models (identity, network, encryption) to protect data integrity.
Requirements
10+ years of software development and technical delivery experience. 5+ years of dedicated AWS experience (Lambda, API Gateway, Lex, Kinesis, S3, DynamoDB, etc.). 5+ years implementing complex Contact Center/IVR solutions (specifically Amazon Connect). Strong scripting chops (Python, Bash, Node, Java, etc.) and containerization (Docker). Nice to Have: Prior Public Sector / Ontario Public Service (OPS) experience.
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