Senior Applied AI Engineer building production AI agents for Tango Analytics’ real estate technology platform. Designing retrieval, evaluation, safety, and human - in - the - loop capabilities.
About the role
- AI Platform Administrator configuring conversational AI, automation, integrations, and governance for ABC Fitness. Supporting software that helps fitness businesses manage clubs and engage members.
Responsibilities
- Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities
- Manage platform configuration, users, permissions, environments, releases, and system settings
- Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements
- Coordinate deployments, testing, validation, and production releases
- Maintain integrations with CRM, contact center, authentication, and knowledge management systems
- Partner with Technology to troubleshoot APIs, integrations, and platform issues
- Implement updates to knowledge references and AI workflows
- Maintain configuration documentation and change history
- Support platform governance, security, privacy, and compliance requirements
- Work with the AI Performance & Operations Analyst to implement optimization opportunities
Requirements
- Experience administering conversational AI, contact center, CRM, or workflow automation platforms
- Experience configuring enterprise software platforms in production environments
- Experience with APIs, integrations, or workflow automation
- Strong analytical, troubleshooting, and communication skills
- Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce is nice to have
- Experience supporting AI implementations in Customer Support is nice to have
- Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered Service (KCS) is nice to have
Benefits
- Open PTO policy
- Days of Disconnect: one collective day off once a quarter
- Parental & Pawternity Leave
- Quarterly fitness reimbursement
- Medical/Dental/Vision coverage
- Employee Assistance Program (EAP)
- Calm App subscription for the employee and up to 4 dependents over age 16
- Ongoing employee training
- Professional development opportunities
- Bonuses, commissions, equity, or other incentive programs may be offered where applicable
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Degree requirement
No Education Requirement
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