Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- AI Platform Administrator configuring conversational AI, automation, integrations, and governance for ABC Fitness. Supporting software that helps fitness businesses manage clubs and engage members.
Responsibilities
- Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities
- Manage platform configuration, users, permissions, environments, releases, and system settings
- Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements
- Coordinate deployments, testing, validation, and production releases
- Maintain integrations with CRM, contact center, authentication, and knowledge management systems
- Partner with Technology to troubleshoot APIs, integrations, and platform issues
- Implement updates to knowledge references and AI workflows
- Maintain configuration documentation and change history
- Support platform governance, security, privacy, and compliance requirements
- Work with the AI Performance & Operations Analyst to implement optimization opportunities
Requirements
- Experience administering conversational AI, contact center, CRM, or workflow automation platforms
- Experience configuring enterprise software platforms in production environments
- Experience with APIs, integrations, or workflow automation
- Strong analytical, troubleshooting, and communication skills
- Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce is nice to have
- Experience supporting AI implementations in Customer Support is nice to have
- Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered Service (KCS) is nice to have
Benefits
- Open PTO policy
- Days of Disconnect: one collective day off once a quarter
- Parental & Pawternity Leave
- Quarterly fitness reimbursement
- Medical/Dental/Vision coverage
- Employee Assistance Program (EAP)
- Calm App subscription for the employee and up to 4 dependents over age 16
- Ongoing employee training
- Professional development opportunities
- Bonuses, commissions, equity, or other incentive programs may be offered where applicable
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior software engineer evaluating AI coding agents such as Codex and Claude Code. Providing rigorous written and video feedback on engineering quality.
Senior software engineer evaluating AI coding agents for G2i. Assessing engineering judgment, explanations, and trustworthiness across Codex, Claude Code, and Cursor.
Senior engineer evaluating AI coding agents such as Codex, Claude Code, and Cursor. Providing rigorous written and video feedback on engineering judgment, reasoning, and interaction quality.
Forward Deployed Engineer building full - stack AI solutions on AWS and Azure for Huron’s consulting clients. Partnering daily with business users to deliver tested features.
Staff AI Security Engineer securing EQ Bank’s enterprise AI, machine learning, and cloud platforms. Building guardrails, controls, automation, and detection capabilities for Canada’s Challenger Bank.
Staff Software Engineer owning OAuth, authorization, and agent delegation systems. Building governed identity infrastructure for Redpanda’s enterprise AI data platform.
Senior software engineer evaluating AI coding agents for G2i’s engineering team. Assessing reasoning, explanations, and engineering judgment in Codex, Claude Code, and Cursor interactions.
Senior software engineer evaluating AI coding agents such as Codex, Claude Code, and Cursor. Providing rigorous written and video feedback on engineering quality.
Senior engineer evaluating Codex, Claude Code, and Cursor interactions for G2i. Providing rigorous written and video feedback on AI - generated engineering work.