Senior Plant 3D Administrator leading Autodesk Plant 3D administration, workshare, automation, and model - based delivery. Supporting Wood’s energy, industrial, and infrastructure engineering projects in Calgary.
About the role
- Order Management Administrator fulfilling software license orders for Absolute Security’s endpoint protection platform. Managing Salesforce and NetSuite bookings, invoicing, account assignment, and customer order issues.
Responsibilities
- Fulfill software license orders using Salesforce and NetSuite
- Follow department Service Level Agreements for order fulfillment
- Respond to internal and external customer requests and escalate difficult issues to the Team Lead or Director of Order Management
- Maintain business process documents on Order Management Confluence and Asana platforms
- Participate in, train, and become proficient in new order management processes
- Convert Trading Partner orders from email, PDF, spreadsheet, or other formats into templated reports for system upload
- Assign orders to customer accounts in Salesforce to provision customer licenses
- Invoice approved orders and issue credit notes as required
- Move incorrectly assigned orders or orders as instructed by Sales
- Verify approved orders have the correct Service Start date and research discrepancies
- Troubleshoot order loading errors, account setup issues, and other order approval delays
- Provide coverage during team member absences
- Support Order Management transactions including Order Loading, Order Approval, Account Assignment, Credit Notes, Buyback, and Annual Payment scenarios
- Follow up with Trading Partners for missing end-user information
- Collaborate with Global Sales Operations to set up or revise accounts
- Work on Consumer reporting as assigned
- Collaborate with Channel, Sales, and other departments to resolve order booking issues
- Attend Order Management and internal department meetings
- Use the Helpdesk Process to resolve Order Management System issues
- Protect the security and privacy of Absolute and its customers
- Take on other departmental projects or tasks as required
Requirements
- Five years of experience in an Order Management environment
- Understanding of booking orders in Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environments
- Strong ability to learn variations of standard billing methods
- Strong team player willing to support teammates at all levels
- Willingness to train others and contribute new process improvement ideas
- Proficiency in Excel, including Pivot Tables, Filter, and Sort
- Strong attention to detail
- Ability to correctly assign orders to proper customer accounts
- Ability to work extra hours at month-end, quarter-end, or during special circumstances
- Ability to work during vacation blackout periods in the last two weeks of March, June, September, and December
- Ability to protect the security and privacy of the company and its customers
Benefits
- Full-time temporary role covering a 14-month maternity leave
- Remote work opportunity, ideally based in BC or Alberta
- Work-from-anywhere security mission and environment
- Training opportunities, including training teammates
- Participation in process improvement and new order management processes
- Equal Employment Opportunity and Affirmative Action employer
- Disability accommodations available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
Administrateur téléphonie senior gérant Genesys Cloud, Teams et SBC chez Promutuel Assurance. Assurant la fiabilité, l’automatisation et l’évolution des plateformes de communication critiques.
Leave administrator managing global leave, disability, and workplace accommodations for cybersecurity company Arctic Wolf. Coordinating employees, vendors, payroll, benefits, and HR stakeholders across jurisdictions.
Expert administrative advisor leading complex strategic initiatives at Desjardins, a financial cooperative. Advising senior management and coordinating innovative organization - wide solutions.
Stagiaire en administration des affaires auprès d'une entrepreneure sociale en santé mentale. Gestion administrative, coordination de projets, comptabilité de base et relations partenaires.
Remote Solutions Administrator managing API integrations for enterprise HRIS, ATS, and CRM platforms. Bridging clients, Sales, Engineering, and third - party partners through deployment and troubleshooting.
Settlement reconciliation administrator supporting Tru Cooperative Bank’s general ledger reconciliations and financial controls. Investigating settlement issues, managing outstanding items, and improving accounting processes.
Product administration advisor supporting Desjardins specialized products and member accounts. Analyzing issues, recommending solutions, and coordinating initiatives across the organization.