Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
AU
Member Service Support Representative, Full-Time, 14 Month Term
Posted yesterday
About the role
- Member service representative supporting Access Credit Union members across Manitoba branches. Handling inquiries, administrative support, referrals, and community-focused business development.
Responsibilities
- Greet members and potential members and respond to inquiries about basic credit union products and services
- Resolve member problems wherever possible and refer complex issues to appropriate personnel or departments
- Refer members to appropriate staff members and departments in person or by telephone
- Solicit new members and foster business development through service excellence, product knowledge and teamwork
- Provide clerical support and assistance to department or branch staff
- Process reports and documentation efficiently and accurately while meeting deadlines
- Coordinate resources and supplies to ensure Access standards are met
- Maintain open communication and cooperation with other staff
- Identify referral opportunities for lending and wealth teams
- Seek new business and referral opportunities supporting branch and organizational goals
- Retain and expand existing member relationships while pursuing new business
- Differentiate credit union and competitor products and services based on member needs
- Represent the credit union in the community through professional and personal involvement
- Perform other tasks and responsibilities assigned by the supervisor
- Provide lending services support to the Beausejour, Oakbank and Whitemouth branches
Requirements
- Grade 12 diploma or equivalent
- Previous customer service experience
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Basic understanding of account opening and credit granting functions
- Strong interpersonal and communication skills, both verbal and written
- Attention to detail with high degree of accuracy
- Ability to work in fast-paced environment and perform well under pressure
- Ability to prioritize using sound judgment to make timely and effective decisions
- Knowledge of Access Credit Union’s products and services
- Ability to follow standardized policies and procedures
- Knowledge of risk management within the financial industry
- Proficient computer skills
- Business Administration or other post-secondary education would be considered an asset
Benefits
- 100% company paid health benefits
- Employer-matched pension plan
- Continuing education
- Career advancement opportunities within the credit union
- Competitive compensation
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