Granum

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people-operations

Granum is an online image hosting and sharing service that lets users upload, organize, and embed images and albums. It supports drag-and-drop uploads, direct image links, BBCode/HTML embed codes, configurable auto-delete timers, and a freemium/Pro subscription with higher limits and API access. The platform emphasizes easy sharing, multilingual support, and simple account management with privacy controls and terms of service.

• Serve as a first point of contact for employee questions about HR systems, benefits, people programs, policies, and People & Culture guidance
• Facilitate the employee lifecycle, including pre-boarding, onboarding, employee changes, leave coordination, offboarding, and exit interview logistics
• Coordinate and improve the Granum 90 onboarding journey, including communications, calendar coordination, manager enablement, systems readiness, and 30/60/90-day touchpoints
• Administer and maintain People systems including Rippling, Lattice, workflows, records, communications, and employee resources
• Build, document, and improve scalable People Operations processes through workflows, documentation, and automation
• Support benefits administration and employee education across the US and Canada
• Maintain accurate People & Culture information, including handbook content, policies, process guides, benefits resources, and employee-facing resources
• Support compliance programs and communications, including required training, policy acknowledgements, pay transparency materials, and recurring compliance activities
• Support engagement and culture programs such as surveys, recognition, awards, communications, events, and connection initiatives
• Handle sensitive employee information with confidentiality, sound judgment, care, and appropriate escalation
• Independently run the Granum 90 onboarding journey during the first 90 days
• Take over day-to-day Rippling and Lattice administration, including employee changes and records
• Handle routine US and Canada benefits questions directly
• Improve at least one process or piece of documentation visibly

People and Culture Specialist – Contract (Leave Coverage)

People & Culture Specialist supporting employee lifecycle, benefits, and HR systems for Granum’s landscaping and arborist software platform. Improving onboarding and People Operations across the US and Canada.

architect

• Lead Granum's Architecture team and drive development of the technical roadmap
• Serve as a hands-on player/coach, leading a small team of architects while working in the code
• Report to the CTO and collaborate with Platforms, Product, and feature-pod leaders
• Drive application and system architecture across Granum's product portfolio
• Plan and develop platform upgrade tooling and processes for Angular, .NET, and shared libraries
• Reduce technical debt spanning teams and provide a stable, secure, scalable foundation for feature teams
• Execute the technical roadmap by sequencing visible work and identifying cross-team dependencies during quarterly planning
• Define architectural standards, guardrails, component patterns, and testing expectations
• Plan and coordinate major technology upgrades and evaluate new technologies
• Establish deployment patterns and shared CI/CD guidance
• Guide application security, identity and access, and API exposure and security
• Define how humans and coding agents interact in the AI-native development process
• Lead, grow, and set the operating rhythm for the Architecture Pod
• Make architecture legible to engineers and coding agents through clear patterns, context, and documentation

Principal Architect

Principal Architect leading architecture for Granum’s software ecosystem serving landscapers and arborists. Driving .NET modernization, platform strategy, security, CI/CD, and AI-native development.

customer-support

• Field tier 1 customer inquiries by phone, email, chat, and ticketing system across products and services
• Troubleshoot customer issues and resolve them with attainable solutions
• Evaluate and escalate product bugs to development
• Provide feedback to improve support processes
• Contribute technical writing to knowledge bases, FAQs, Help Center, training materials, and internal documentation
• Take ownership of customer issues and provide thorough, thoughtful, and timely resolutions
• Work cross-functionally with other organizational members

Customer Support Specialist

Customer Support Specialist providing tier 1 support for Granum’s landscaping and arborist SaaS ecosystem. Troubleshooting customer issues, escalating bugs, and improving knowledge bases.

sales-development-rep

• Own 100% of outbound prospecting
• Conduct cold calling and high-volume outbound activity in an SMB environment
• Qualify leads for Sales Executives among landscape, tree care, and snow removal operators
• Build genuine relationships with prospective businesses
• Work closely with the SDR Manager and Sales team to refine strategy and maintain pipeline
• Represent Granum at trade shows across Canada and the U.S. approximately once a quarter
• Track performance metrics and remain accountable to KPIs
• Report directly to the SDR Manager
• Participate in team development and career growth initiatives

Sales Development Representative

Sales Development Representative generating outbound leads for Granum’s landscaping and arborist software ecosystem. Qualifying prospects and building pipeline for Sales Executives across Canada and the U.S.

data-engineer

• Build and maintain trusted internal data products supporting analytics, AI, and operational workflows across Granum
• Design and operate scalable data pipelines and platform workflows using Snowflake, dbt, Fivetran, Terraform, and related tooling
• Improve data quality, validation, observability, and recoverability across critical datasets and workflows
• Own semantic consistency across upstream models, downstream consumption layers, and governed business definitions
• Design and implement governance controls including permissions, masking, privacy-aware access patterns, and operational guardrails
• Partner with product, engineering, and business stakeholders to turn ambiguous data needs into reliable internal platform capabilities
• Drive platform improvements through automation, cleaner workflow design, and stronger operating patterns
• Contribute technical direction for internal data platform work and raise the quality bar for data systems
• Adopt and contribute to agentic workflows as part of standard engineering practice

Senior Data Engineer

Senior Data Engineer building trusted Snowflake data products for Granum’s landscaper and arborist software ecosystem. Operating governed pipelines that power analytics, AI, and operational decisions.

sales

• Own 100% of outbound prospecting
• Conduct cold calling and high-volume outbound activity in an SMB environment
• Qualify leads among landscape, tree care, and snow removal operators
• Build genuine relationships with prospective businesses
• Work closely with the SDR Manager and Sales team to refine strategy and maintain pipeline
• Represent Granum at trade shows across Canada and the U.S. approximately once a quarter
• Track metrics and remain accountable to KPIs
• Report directly to the SDR Manager

Sales Talent Pipeline

Sales pipeline representative generating outbound leads for Granum’s landscaping and arborist software ecosystem. Qualifying growth-focused operators and building relationships for Sales Executives.

full-stack-engineer

• Own a critical service or domain (a core API, a key customer workflow, a major .NET module) and make it noticeably more reliable, performant, and pleasant to work in.
• Lead complex, multi-sprint initiatives end-to-end — design doc → rollout → post-release monitoring — and keep our DORA metrics in the green.
• Partner with your PM and Designer to shape what gets built, not just how.
• Make the engineers around you better through reviews, mentoring, and clear docs.
• Anticipate failure modes, build guardrails, and follow through on post-incident learnings.

Senior Software Engineer

Senior Software Engineer responsible for critical service ownership and team collaboration within Granum's software ecosystem serving landscapers. Lead technical initiatives while ensuring reliability and performance.

artificial-intelligence

• Partner with functional leads across departments to conduct discovery workshops, identify automation opportunities and prioritize opportunities by estimated business impact (cost savings, revenue acceleration, risk reduction).
• Design and ship AI agents and workflows end-to-end. The kind that move company-wide KPIs, not just save a few clicks.
• Work with APIs, webhooks, and structured data to feed your agents and automations with the right information from the right systems.
• Build standalone automations when the problem doesn't fit neatly into an existing platform. You pick the right tool for the job, not the other way around.
• Run structured pilots with small teams using your builds. Iterate on prototypes in real workflows, and partner with Data Insights to validate results before broader rollout.
• Monitor adoption, usage, and permission-aware access across deployed agents and automations; track impact metrics (actions taken, time saved) and report on outcomes.
• Work with internal teams to support the deployment of connectors and automations from your builds on AWS or Azure using standard cloud services and Docker.
• Demo agents and tools with teams, create training resources, and embed AI-powered workflows into everyday operations. Drive adoption through hands-on support, clear documentation and by being a go-to resource for AI related tools.
• Develop a strong understanding of our core platforms, like Glean, and help evaluate new AI tools to continuously improve our workflows.
• Build and configure custom Glean connectors to bring new data sources into the platform when necessary.

AI Outcomes Engineer

Drive AI outcomes at Granum to enhance operational efficiency across departments. Collaborate with teams to develop AI-driven solutions and improve workflows with measurable ROI.

Granum

About the company

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8 jobs found

People and Culture Specialist – Contract (Leave Coverage)

Granum

Principal Architect

Granum

Customer Support Specialist

Granum

Sales Development Representative

Granum

Senior Data Engineer

Granum

Sales Talent Pipeline

Granum

Senior Software Engineer

Granum

AI Outcomes Engineer

Granum