Senior Deal Desk Analyst

Posted 2 weeks ago

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About the role

  • Senior Deal Desk Analyst optimizing pricing, contracts, and workflows for Achievers’ employee recognition and rewards software. Supporting Sales, Customer Success, Legal, and Finance to accelerate scalable revenue growth.

Responsibilities

  • Own and execute day-to-day Deal Desk support, including deal reviews, pricing requests, discount approvals, and contract structuring across new business, expansion, and renewal deals
  • Lead complex and non-standard deals, providing strategic guidance on pricing, licensing models, and commercial constructs
  • Partner with Sales and Customer Success to structure competitive, scalable, and compliant deals
  • Provide guidance on pricing, approvals, and deal structures to improve deal execution
  • Balance sales velocity with pricing integrity, margin protection, and long-term revenue outcomes
  • Liaise between Sales, Legal, and Finance on contract terms, approvals, and deal strategy
  • Support commissions processes through crediting validation, exception review, and payout accuracy
  • Serve as an escalation point for high-impact or non-standard deals
  • Act as a subject matter expert for deal structuring, pricing strategy, and contracting best practices
  • Mentor and support Deal Desk Analysts
  • Define and evolve pricing frameworks, discount matrices, approval governance, and deal guardrails
  • Build, document, and standardize Deal Desk processes, playbooks, and operating procedures
  • Identify and implement process optimization, automation, and workflow improvements
  • Streamline deal approval and contract workflows
  • Develop reporting and dashboards tracking deal performance, discounting trends, and operational effectiveness
  • Train and guide Sales and Customer Success teams on pricing, deal structuring, tools, and processes
  • Foster continuous improvement and operational discipline

Requirements

  • 6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operations within a B2B SaaS environment
  • Proven ability to operate in a high-volume, hands-on deal environment while contributing strategically as a subject matter expert
  • Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy
  • Experience building, documenting, and optimizing scalable processes and workflows
  • Demonstrated experience driving process improvements and automation initiatives
  • Strong cross-functional collaboration experience with Sales, Customer Success, Legal, and Finance
  • Proficiency with Salesforce or equivalent CRM, CLM tools, and workflow/automation systems
  • Advanced Excel or Google Sheets skills with strong analytical and data interpretation capabilities
  • Excellent communication and stakeholder management skills, with the ability to influence without direct authority
  • Ability to balance a collaborative, solution-oriented approach with adherence to business policies, guardrails, and operational consistency
  • Strong attention to detail and ability to manage competing priorities in a fast-paced environment

Benefits

  • Hybrid-first work environment
  • Inclusive, diverse, and equitable workplace
  • Employee recognition and rewards culture
  • Accessibility accommodations during interviews
  • Equal opportunity employment
  • Full-time permanent employment

Job title

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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