Senior client support consultant helping CIBC, a relationship - oriented bank, improve client service and advisory practices. Coaching leaders, analyzing service trends, and driving operational consistency.
About the role
- Client Services Manager driving profitable growth for assigned retail and CPG accounts at Mosaic marketing agency. Managing client plans, analytics, promotions, budgets, and strategic recommendations.
Responsibilities
- Own revenue, margin, and key performance objectives for assigned client accounts.
- Build and maintain strong client relationships while serving as a trusted business partner.
- Develop and execute client business plans to achieve growth objectives.
- Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
- Lead client business reviews and present performance results and strategic recommendations to client leadership.
- Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
- Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
- Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
- Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
- Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.
Requirements
- Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
- 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
- Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
- Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
- Proven ability to manage client relationships and deliver measurable business results.
- Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
- Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
- Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
- Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
- Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
- Strong communication, presentation, and project management skills.
- Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
- Valid driver's license and reliable transportation preferred.
- Ability to travel as required within assigned markets.
- Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).
Benefits
- Reasonable accommodations for applicants with disabilities
- Equal opportunity employer
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