Transformation Program Manager leading large-scale Global Business Services transformations for a retail organization. Governing cross-functional programs, budgets, risks, and value realization across regions.
Responsibilities
Lead complex, multi-year transformation programs consisting of multiple interconnected projects and workstreams in different geographies, with internal and external partners
Translate strategic objectives into executable roadmaps, milestones, deliverables, and measurable outcomes
Maintain accountability for program scope, schedule, budget, dependencies, risks, and benefits realization
Drive cross-functional alignment to ensure successful achievement of transformation objectives
Manage competing priorities and make data-driven decisions to optimize program outcomes
Establish and lead program governance structures, decision-making forums, and executive steering committees
Prepare executive-level reporting, dashboards, business updates, and recommendations
Facilitate issue resolution and decision-making across senior leadership teams
Ensure transparency of program performance through consistent reporting of milestones, risks, financials, and key performance indicators
Escalate critical issues proactively while presenting actionable mitigation strategies
Develop integrated program plans aligning business objectives, operational requirements, technology initiatives, and organizational readiness activities
Coordinate delivery across multiple teams, functions, and external partners
Monitor progress against key milestones and implement corrective actions when required
Drive continuous improvement of program management processes, tools, and methodologies
Ensure effective dependency management across initiatives and business functions
Establish and maintain comprehensive risk management frameworks
Identify, assess, and mitigate program risks, issues, assumptions, and dependencies
Manage program budgets, forecasts, resource plans, and financial performance
Track and validate business outcomes, value realization, and return on investment
Partner with Finance and business leaders to ensure financial commitments and benefits are achieved
Build strong relationships across executive leaders, functional leaders, and project teams
Drive alignment among diverse stakeholder groups with competing priorities
Collaborate closely with Change Enablement, Communications, and Business Readiness teams to support adoption and sustainment
Foster a culture of accountability, transparency, collaboration, and continuous improvement
Lead through influence while effectively navigating organizational complexity and resistance
Requirements
10+ years leading complex enterprise programs, strategic initiatives, or large-scale transformations
Experience working with executive leadership teams and steering committees
Experience leading cross-functional teams in matrixed environments
Proven track record delivering programs involving process, organizational, operational, and technology change
Experience managing multimillion-dollar budgets and value realization initiatives
PMP, PgMP, Prosci, Lean Six Sigma, Agile, or related certifications considered an asset
Proven ability to lead large-scale, complex, cross-functional transformation programs from strategy through execution
Strong program and portfolio management expertise, including planning, governance, resource management, dependency management, and delivery oversight
Experience partnering with external consulting firms
Exceptional executive communication skills with the ability to influence, align, and build credibility across all organizational levels
Demonstrated experience establishing governance frameworks and facilitating executive decision-making and issue resolution
Strong financial acumen, including budget management, forecasting, business case development, and value realization tracking
Advanced risk management and problem-solving skills, with the ability to proactively identify, assess, and mitigate program risks and issues
Ability to navigate ambiguity, manage competing priorities, and make sound decisions in fast-paced, evolving environments
Strategic and enterprise mindset with the ability to connect business objectives, operational priorities, and measurable outcomes
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