Program Manager, Transformation

Posted 3 days ago

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About the role

  • Transformation Program Manager leading large-scale Global Business Services transformations for a retail organization. Governing cross-functional programs, budgets, risks, and value realization across regions.

Responsibilities

  • Lead complex, multi-year transformation programs consisting of multiple interconnected projects and workstreams in different geographies, with internal and external partners
  • Translate strategic objectives into executable roadmaps, milestones, deliverables, and measurable outcomes
  • Maintain accountability for program scope, schedule, budget, dependencies, risks, and benefits realization
  • Drive cross-functional alignment to ensure successful achievement of transformation objectives
  • Manage competing priorities and make data-driven decisions to optimize program outcomes
  • Establish and lead program governance structures, decision-making forums, and executive steering committees
  • Prepare executive-level reporting, dashboards, business updates, and recommendations
  • Facilitate issue resolution and decision-making across senior leadership teams
  • Ensure transparency of program performance through consistent reporting of milestones, risks, financials, and key performance indicators
  • Escalate critical issues proactively while presenting actionable mitigation strategies
  • Develop integrated program plans aligning business objectives, operational requirements, technology initiatives, and organizational readiness activities
  • Coordinate delivery across multiple teams, functions, and external partners
  • Monitor progress against key milestones and implement corrective actions when required
  • Drive continuous improvement of program management processes, tools, and methodologies
  • Ensure effective dependency management across initiatives and business functions
  • Establish and maintain comprehensive risk management frameworks
  • Identify, assess, and mitigate program risks, issues, assumptions, and dependencies
  • Manage program budgets, forecasts, resource plans, and financial performance
  • Track and validate business outcomes, value realization, and return on investment
  • Partner with Finance and business leaders to ensure financial commitments and benefits are achieved
  • Build strong relationships across executive leaders, functional leaders, and project teams
  • Drive alignment among diverse stakeholder groups with competing priorities
  • Collaborate closely with Change Enablement, Communications, and Business Readiness teams to support adoption and sustainment
  • Foster a culture of accountability, transparency, collaboration, and continuous improvement
  • Lead through influence while effectively navigating organizational complexity and resistance

Requirements

  • 10+ years leading complex enterprise programs, strategic initiatives, or large-scale transformations
  • Experience working with executive leadership teams and steering committees
  • Experience leading cross-functional teams in matrixed environments
  • Proven track record delivering programs involving process, organizational, operational, and technology change
  • Experience managing multimillion-dollar budgets and value realization initiatives
  • PMP, PgMP, Prosci, Lean Six Sigma, Agile, or related certifications considered an asset
  • Proven ability to lead large-scale, complex, cross-functional transformation programs from strategy through execution
  • Strong program and portfolio management expertise, including planning, governance, resource management, dependency management, and delivery oversight
  • Experience partnering with external consulting firms
  • Exceptional executive communication skills with the ability to influence, align, and build credibility across all organizational levels
  • Demonstrated experience establishing governance frameworks and facilitating executive decision-making and issue resolution
  • Strong financial acumen, including budget management, forecasting, business case development, and value realization tracking
  • Advanced risk management and problem-solving skills, with the ability to proactively identify, assess, and mitigate program risks and issues
  • Ability to navigate ambiguity, manage competing priorities, and make sound decisions in fast-paced, evolving environments
  • Strategic and enterprise mindset with the ability to connect business objectives, operational priorities, and measurable outcomes

Job type

Full Time

Experience level

SeniorLead

Salary

CA$90,000 - CA$112,500 per year

Degree requirement

No Education Requirement

Tech skills

PMP

Location requirements

HybridMississaugaCanada

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