D2L is transforming the way the world learns – helping learners of all ages achieve more than they dreamed possible.
D2L’s products, partners and vast ecosystem supports millions of people learning online and in person.
Our growing global workforce is driven to make learning products that will transform our world by making technology more human.
To learn more, visit www.D2L.com.
The D2L family of companies includes D2L Corporation, D2L Ltd, D2L Australia Pty Ltd, D2L Europe Ltd, D2L Asia Pte.
Ltd., and D2L Brasil Soluções de Tecnologia para Educação Ltda.

full-stack-engineer

D2L is a company committed to transforming the future of education and work through high-quality learning solutions. Their platform, D2L Brightspace, offers personalized, scalable learning opportunities tailored for various sectors, including K-12 education, higher education, business, training organizations, and government. D2L provides a comprehensive learning management system that incorporates AI-driven tools to enhance teaching and learning experiences. The company emphasizes accessibility and inclusivity, ensuring that their solutions meet diverse learner needs, and supports their users with dedicated customer and learning services.

D2L is transforming the way the world learns – helping learners of all ages achieve more than they dreamed possible. D2L’s products, partners and vast ecosystem supports millions of people learning online and in person. Our growing global workforce is driven to make learning products that will transform our world by making technology more human. To learn more, visit www.D2L.com. 

The D2L family of companies includes D2L Corporation, D2L Ltd, D2L Australia Pty Ltd, D2L Europe Ltd, D2L Asia Pte. Ltd., and D2L Brasil Soluções de Tecnologia para Educação Ltda.

• Looking for seasoned software developers who are passionate about developing software using engineering best practices
• Enable teams to be more productive & effective through the code they write, the decisions they make and knowledge they share
• Work on a wide range of technologies including distributed systems, machine learning, user interfaces, mobile and cloud computing

Senior Software Developer

Senior Software Developer developing software at D2L. Passionate about using engineering best practices to modernize education through technology.

• Help advance our goal of using technology to transform teaching and learning around the world
• Work on a wide range of technologies including distributed systems, user interfaces, mobile and cloud computing
• Collaborate closely with others including technical product managers, designers and QA

Software Developer

Software Developer helping D2L transform education by working on varied technology solutions. Collaborate with product managers and designers to enhance the learning experience.

product-manager

• As an Associate Product Manager, you will be responsible for the full delivery of the Advanced Chat & Agents area of D2L Lumi, our award-winning AI product suite.
• You will partner closely with external partners and Product Leadership across the organization, Engineering, and Design.
• You will also hold relationships with go-to-market teams that help define the future of conversational AI in Brightspace.
• You will shape the product direction of your area with our partners, translate strategy into execution, and deliver customer value quickly, responsibly, and with an analytical mindset.
• This role is central to the conception, definition, and execution of some of the most important roadmap initiatives in D2L’s AI strategy, and it is responsible for some of its fastest growth and most impactful technology deliveries.

Associate Product Manager, AI Advanced Chat – Agents

Associate Product Manager responsible for D2L Lumi's Advanced Chat & Agents area. Partnering with Product Leadership, Engineering, and Design to shape product direction and deliver customer value.

support-engineer

• Perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable
• Act as an escalation point for client Subject Matter Experts
• Interact with users facing technical issues via electronic communication (chat, phone, email, or case tracking system)
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users
• Create, update, and resolve support cases within defined Service Level Objectives
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
• Create Support documentation, including FAQs and Knowledge-based Articles
• Participate in collaborative troubleshooting sessions

Bilingual Product Support Analyst – Spanish/Brazilian Portuguese

Product Support Analyst troubleshooting client technical issues for D2L's cloud educational solutions. Engaging in technical investigations and collaborating with global teams to ensure effective issue resolution.

• Analyze problem reports and determine their cause and solutions
• Act as an escalation point for client Subject Matter Experts
• Serve as the primary point of contact for client technical teams
• Offer world-class support experience for D2L Administrators
• Conduct thorough research and implement solutions using various technical documents
• Replicate, diagnose, and resolve technical problems using troubleshooting techniques
• Create, update, and resolve support cases within defined Service Level Objectives
• Improve product/tool design and functionality through software defect and feature enhancement reports
• Create support documentation including FAQs and Knowledge-based Articles
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time

Product Support Analyst

Product Support Analyst troubleshooting technical issues for D2L while ensuring a high-quality support experience. Collaborate with teams on solutions and maintain documentation.

D2L is transforming the way the world learns – helping learners of all ages achieve more than they dreamed possible. D2L’s products, partners and vast ecosystem supports millions of people learning online and in person. Our growing global workforce is driven to make learning products that will transform our world by making technology more human. To learn more, visit www.D2L.com. The D2L family of companies includes D2L Corporation, D2L Ltd, D2L Australia Pty Ltd, D2L Europe Ltd, D2L Asia Pte. Ltd., and D2L Brasil Soluções de Tecnologia para Educação Ltda.

D2L

About the company

Open jobs

5 jobs found

Senior Software Developer

D2L

Software Developer

D2L

Associate Product Manager, AI Advanced Chat – Agents

D2L

Bilingual Product Support Analyst – Spanish/Brazilian Portuguese

D2L

Product Support Analyst

D2L