Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Sales Support Representative managing vendor orders, pricing accuracy, invoices, and Costco retail operations for Acosta Group. Supporting customs paperwork, product setup, promotions, demos, and vendor relationships in a hybrid Ottawa role.
Responsibilities
- Review customer product orders and complete order, transportation, packaging, legal, and financial forms
- Audit forms and orders for terms, conditions, allowances, and costs
- Support ADW programs and maximize sales by understanding Costco objectives and building relationships
- Develop relationships with Costco ICSs and ABs
- Create and submit invoices to the Costco accounting portal
- Provide correct high-resolution photos for e-commerce items and add items to Instacart
- Review CCI and meat certificates, complete customs paperwork, and coordinate inspected loads with customs brokers
- Complete Canada registration and Blue Bin/Stewardship forms
- Assist with Walk Global account setup for shipping standards in Japan, Korea, and Taiwan
- Complete annual certificate renewals
- Coordinate with PPD and FOB carriers on load status and depot appointments
- Communicate Costco currency exchange rate changes to associates and clients
- Schedule and track vendor demos and required materials
- Support promotion contracts and confirm event actuals
- Handle member complaints, queries, and replacement-part shipments
- Maintain vendor reports, vendor and item setups, item specification and pricing files, and AII/SLH vendor files
- Meet weekly with Business Managers and provide backup desk coverage
- Assist with vendor and Costco meeting preparation, live meetings, and note-taking
- Create buydocs, item agreements, and new item setups
- Maintain the regional promotion calendar and Costco organizational chart
- Purchase and deliver samples and assist with monthly competitive shopping
Requirements
- High School Diploma/GED
- Three years of business process solutions, customer service, and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, or product lines
- Proven food broker experience preferred
- Experience may be substituted for some of the above education
- Strong interpersonal, organizational, and administrative skills
- Strong communication skills with vendors, customers, and team members
- Computer systems operation and proficiency in MS Office, including Word, Excel, and Outlook
- Ability to multitask, solve problems, and maintain attention to detail
- Ability to protect and secure confidential and proprietary information
- Ability to perform advanced math calculations involving unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies
- Ability to lift materials and equipment weighing less than 15 pounds
- Ability to view a computer monitor for more than 30% of the time
- Personal protective equipment may be required
Benefits
- Reasonable accommodations for applicants with disabilities
- Flexible scheduling options for many field roles
- Work-life balance
- Growth opportunities
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