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research-analyst

AddToAny is a web service that provides universal share buttons, plugins, browser tools, and a JavaScript API to let websites and apps let visitors share content to any service or app. It offers lightweight, responsive SVG icons and floating share bars, CMS plugins (WordPress, Drupal, Joomla, etc.), browser extensions, and Google Analytics integration, while emphasizing fast loading, accessibility, and easy customization without user accounts. AddToAny is optimized for both mobile and desktop sharing and supports custom integrations, URL shorteners, and share-count features.

• Analyze customer feedback and experience data to identify trends, issues, and improvement opportunities
• Conduct qualitative and quantitative research to understand customer needs and evaluate experience outcomes
• Translate research findings, CX measures, and operational data into actionable insights and recommendations
• Monitor CX metrics across channels to identify trends and measure outcomes
• Contribute to CX measures, scorecards, and reporting frameworks
• Develop and maintain CX programs, metrics, dashboards, and reports, ensuring data accuracy and consistent methodologies
• Conduct ad-hoc research, analysis, and reporting to address business questions and emerging CX issues
• Manage data preparation, validation, integration, and quality checks across multiple data sources
• Coordinate vendor-supported research initiatives, including project administration, deliverable reviews, and stakeholder communication
• Analyze customer journeys and personas to identify needs, issues, and improvement opportunities
• Provide advice on industry trends and best practices
• Perform related duties supporting CX initiatives

Customer Experience Research Analyst

Customer Experience Research Analyst transforming MPAC’s Ontario property assessment customer and operational data into insights. Developing research, metrics, dashboards, and recommendations to improve customer experiences.

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Customer Experience Research Analyst

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