About the role

Gestionnaire principal·e des lancements de logiciels internes pour agents de soutien à la clientèle chez Airbnb. Collaboration avec plusieurs équipes pour assurer des lancements réussis et un soutien exceptionnel aux clients.

Responsibilities

Act as the primary liaison between platform management, technical project management, engineering, testing, and operations teams. Ensure clear, consistent communication among all parties for each release.
Maintain up-to-date documentation and tracking sheets so that all stakeholders have the right information at the right time.
Create and implement best practices for software release management.
Define, track, and analyze key metrics to verify that releases are delivered on time and meet established success criteria.
Identify issues, risks, and regional differences prior to releases, then work with teams to analyze, escalate, and resolve them.
Work independently with stakeholders and owners to ensure readiness for release and to remove blockers.
Facilitate official go/no‑go decisions by defining the required criteria for approving a release.
Partner with operations and training teams to ensure agents are well prepared to use new tools.
Manage post-release follow-up: monitor adoption, identify issues, and conduct retrospectives to improve future releases.

7+ years of experience in technical program management, project management, release management, or product operations with a strong track record.
Experience leading product releases involving multiple teams, sometimes with executive visibility.
Excellent verbal, written, and presentation skills at all levels of the organization.
Strong problem-solving and analytical skills.
Solid understanding of product release processes and experience working with engineering teams.
Proficiency with virtual collaboration and project management tools such as Asana, Jira, and Airtable.
Strategic mindset and strong organizational skills, with the ability to work across multiple teams.
Practical knowledge of the software development lifecycle and ways of working. Specific experience with Agile is an asset.
Responsible and reliable: self-directed, motivated, accountable, and able to work independently.
Strong strategic judgment: ability to interpret organizational objectives and translate them into planning activities.
Ability to manage multiple priorities simultaneously in a fast-paced environment.
Commitment to continuous improvement.
Experience collaborating with cross-functional teams.