Gestionnaire principal·e des lancements de logiciels internes pour agents de soutien à la clientèle chez Airbnb. Collaboration avec plusieurs équipes pour assurer des lancements réussis et un soutien exceptionnel aux clients.
AI
Airbnb
Currently Hiring
About the company
Airbnb is a global community of Hosts and travelers—a community that was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to 4 million Hosts who have welcomed more than 1 billion guest arrivals to about 100,000 cities in almost every country and region across the globe.
Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home.
At Airbnb, we believe that Hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
Open jobs
Browse and apply for open jobs at Airbnb.
10 jobs found
Senior Workforce Manager overseeing Airbnb's community support operations. Maximizing efficiency and service levels through data - driven strategies and team leadership.
Claims Experience Specialist providing exceptional support for Airbnb users managing claims. Building long - lasting interactions and enhancing user experience throughout the claims process.
Claims Experience Specialist understanding unique customer needs and providing tailored support throughout Airbnb's claims process. Driven by empathy and efficient resolutions to ensure satisfaction.
Specialist handling safety concerns for Airbnb's community interactions through various communication channels. Managing complex cases and recognizing threatening behaviors for resolving customer issues.
Program Manager overseeing community support initiatives at Airbnb. Driving large - scale programs and cross - functional collaboration to meet strategic goals.
Program Manager driving strategic initiatives for Community Support at Airbnb. Leading cross - functional teams and executing projects to enhance customer service operations
Spécialiste de la sécurité gérant des préoccupations liées à la sécurité pour Airbnb. Interactions directes avec les clients en situation de crise.
Handling complex security inquiries for Airbnb's community via multiple channels. Engaging with customers and evaluating threats to provide empathetic support while ensuring confidentiality.
Fraud Intelligence Analyst examining and disrupting fraud patterns at Airbnb. Collaboratively engaging with teams to enhance platform integrity and safety.