Desjardins IT analyst coordinating infrastructure operations, maintenance and development. Leading quality assurance strategies, testing, risk analysis and implementation planning.
About the role
- Senior Operations Manager owning Airbnb Luxe’s luxury-home listing acquisition and onboarding in Canada. Improving pipelines, systems, vendors, and growth programs for Airbnb’s curated stays marketplace.
Responsibilities
- Own and continuously improve end-to-end onboarding operations to meet business pace and quality requirements
- Build and run new listing acquisition and onboarding approaches with Sales and cross-functional teams
- Identify and close tooling and process gaps to create durable systems and reduce manual workarounds
- Manage program budgets and vendor relationships, including selecting external partners
- Drive shared programs with peer leads from planning through execution
- Take on new projects as team priorities evolve
- Represent the team in internal meetings, cross-functional forums, and leadership settings
- Track program metrics, diagnose performance issues, and identify corrective actions
- Own Luxe’s new listing onboarding process end-to-end and build acquisition and onboarding motions for new supply
- Maintain a healthy pipeline and partner cross-functionally to achieve growth targets
Requirements
- 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment
- Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability
- Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions
- Advanced data analytics skills preferred, i.e. SQL
- Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues
- Ability to work with urgency and adapt quickly to changing priorities
- Proven track record navigating a matrixed organization and building relationships with cross-functional teams, including Sales, Product, and technical teams
- Excellent written and verbal communication skills
- Presence and judgment to represent the team in leadership settings
- Excellent organizational skills with high attention to detail and quality
- Must be based in Canada
- Not eligible for relocation support
Benefits
- Bonus eligibility
- Equity eligibility
- Benefits
- Employee Travel Credits
- Reasonable accommodations throughout the recruitment process for applicants with disabilities
Job title
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Experience level
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Degree requirement
No Education Requirement
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