Office operations technician supporting Desjardins administrative processes, software, and data systems. Improving procedures, resolving technical issues, and training users in a hybrid Lévis role.
About the role
- IT Operations Engineer owning internal IT for gaiia’s telecom operating-system platform. Managing devices, access, support, compliance, and automation in a fully remote environment.
Responsibilities
- Own internal IT at gaiia and build and run the function end to end
- Administer SaaS tools, including users, groups, licenses, billing and settings
- Manage access and permissions, process access requests, maintain SSO and Google Groups, and ensure least-privilege, auditable access
- Run the IT side of onboarding and offboarding, including provisioning, revocation and evidence collection
- Own the laptop fleet, including Rippling MDM and Apple Business Manager, security settings, app deployments, OS updates, troubleshooting, wipes and buybacks
- Provide first-line internal helpdesk support for locked laptops, broken SSO and other teammate issues
- Support security and compliance, including SOC 2 evidence, access reviews, device compliance, vendor inventory in Drata and annual IT policy reviews
- Build workflows, AI skills, autonomous agents and other automations that turn recurring requests into self-service experiences
- Report directly to the CTO
- Work closely with Engineering Leadership and the Platform squad on security and compliance topics
- Document IT systems and processes, including purchase-to-managed-device workflows and audit references
Requirements
- At least five (5) years of experience in IT administration or IT operations, ideally in a remote-first SaaS company
- Experience building real workflows with tools like Zapier, n8n, Slack Workflow Builder or Retool
- Comfortable with APIs, webhooks and light scripting
- Hands-on experience with macOS device management using Rippling, Jamf, Kandji or similar
- Experience with Apple Business Manager
- Strong administration experience with Google Workspace, including SSO/SAML and groups
- Strong administration experience with Slack, Notion and password managers
- Daily use of AI tools; ability to set up MCPs and build AI skills and workflows
- Security-first mindset and professionalism with high-trust admin access
- Service-oriented and collaborative personality with clear, patient communication for technical and non-technical teammates
- Ownership, ability to bring order to fuzzy problems, and ability to document built systems
- Nice-to-have: experience in cybersecurity
- Nice-to-have: experience with compliance frameworks and tooling such as SOC 2, ISO 27001, Drata or Vanta
- Nice-to-have: experience in software QA
- Nice-to-have: experience in software development
Benefits
- Flexible 25 days vacation
- Stock Options Plan
- Group Insurance
- Telemedicine
- Life and Health Spending Accounts
- Group Retirement Savings Plan (RRSP)
- Flexible working hours
- 100% remote environment / all-remote work
- Accessible technologies and disability accommodations during the application process
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