Ooma creates new communications experiences for small businesses and consumers.
Its smart SaaS platform serves as a communications hub, which offers cloud-based telephony, home security and other connected services.The Company’s business and residential communications solutions deliver its proprietary high-definition voice quality, advanced features and integration with mobile devices, at extremely competitive pricing and value.Ooma Home is a groundbreaking connected security solution including a smart video camera with facial recognition and a full range of security sensors that easily and affordably put consumers in charge of protecting their businesses and homes.
Ooma is also partnering with connected device makers to create smarter offices and homes.Ooma products are available in stores, online from leading retailers and directly from www.ooma.com.

Ooma, Inc.

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operations

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

Ooma creates new communications experiences for small businesses and consumers. Its smart SaaS platform serves as a communications hub, which offers cloud-based telephony, home security and other connected services.The Company’s business and residential communications solutions deliver its proprietary high-definition voice quality, advanced features and integration with mobile devices, at extremely competitive pricing and value.Ooma Home is a groundbreaking connected security solution including a smart video camera with facial recognition and a full range of security sensors that easily and affordably put consumers in charge of protecting their businesses and homes. Ooma is also partnering with connected device makers to create smarter offices and homes.Ooma products are available in stores, online from leading retailers and directly from www.ooma.com.

• Provide remote technical and operational support for field resources
• Coordinate installation activity
• Troubleshoot issues remotely
• Maintain accurate service documentation
• Schedule field resources with 3rd party dispatch vendors
• Serve as internal point of contact and provide support through phone, email, video, and service-management tools
• Support field resources during installations by clarifying requirements, reviewing information, and coordinating next steps
• Use remote diagnostic tools and documentation to troubleshoot hardware, software, network, configuration, and installation-related issues
• Set expectations and provide timely updates on progress, risks, and next steps
• Coordinate with field resources and internal teams to keep tasks and projects on schedule
• Complete service reports and document troubleshooting activity and resolutions

Field Operations

Field Operations specialist remotely coordinating installations and troubleshooting technical issues for Ooma’s cloud communications and smart home services. Supporting field resources and documenting service resolutions across Canada.

account-manager

• Manage the customer lifecycle from post-implementation through contract renewal
• Provide ongoing proactive account relationship management
• Serve as the customer-facing voice for Ooma Enterprise
• Build proactive relationships with the TOP 50 customer base
• Work with enterprise clients on billing analysis and auditing
• Manage ongoing contract renewal opportunities
• Increase account retention and reduce churn
• Guide customers in effectively using Ooma Enterprise products
• Handle escalated customer service concerns through Freshdesk
• Review and correct billing issues and assist collections for delinquent accounts
• Find innovative ways to use AI in day-to-day work
• Liaise with Implementation, Support, Sales, Engineering, and other internal teams to complete projects on time and identify product/service opportunities

Customer Account Manager, Growth – French Speaking

Customer Account Manager growing Ooma’s cloud communications accounts across Canada. Managing renewals, retention, billing, escalations, and enterprise customer relationships.

Ooma, Inc.

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Field Operations

Ooma, Inc.

Customer Account Manager, Growth – French Speaking

Ooma, Inc.