Jr. Manufacturing Operations Engineer improving procedures, tooling, and quality for Arbutus Medical’s procedure kits. Supporting reliable medical device production through SolidWorks and hands - on troubleshooting.
About the role
- Operations Manager leading warehouse teams, client relationships, and operational performance for DSV, a global transport and logistics company. Ensuring contractual compliance, delivery quality, forecasting, and labor planning.
Responsibilities
- Analyze and plan for operational success and customer satisfaction in the warehouse
- Monitor volume for respective clients and ensure client contractual compliance
- Serve as the subject matter expert in day-to-day operations and support Supervisors in resolving issues
- Act as a key liaison between operations, clients, and site management
- Ensure delivery deadlines and quality objectives are met
- Manage a team of Supervisors and assign supervisory duties
- Improve operational systems and processes, including management reporting, information flow, business processes, and organizational planning
- Keep the Senior Manager advised daily of progress or problems requiring attention
- Complete forecasting and labor planning
- Resolve individual and group performance issues in accordance with DSV policies and procedures
- Establish performance standards, provide timely feedback, and manage development for the team
- Hold team members accountable to established performance levels
- Promote positive client relationships through excellent customer service
- Provide guidance and coaching to Supervisors and the entire team
- Handle direct client-facing operational issues and conduct client presentations when needed
- Communicate operational issues effectively and promptly to senior management
Requirements
- Post-Secondary education required; a combination of equivalent experience and education will be considered
- Minimum of five years’ leadership experience in logistics or 3PL industries
- Multi-clients experience an asset
- Ability to analyze and plan for operational success and customer satisfaction in a warehouse
- Ability to monitor client volumes and ensure contractual compliance
- Ability to manage Supervisors and assign supervisory duties
- Forecasting and labor planning experience
- Ability to resolve individual and group performance issues in accordance with company policies and procedures
- Ability to establish performance standards, provide timely feedback, and manage team development
- Client-facing communication and presentation skills
- Ability to partner with clients and provide direct operational support
Benefits
- Eligible benefits in accordance with experience and internal equity
- Inclusive workplace and recruitment accommodation support for candidates with disabilities
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