Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
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Assurant

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operations

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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• Lead end-to-end claims operations and support functions to achieve service, quality, productivity, and financial objectives
• Drive operational excellence through process simplification, automation, robotics, KPI management, and continuous improvement
• Build scalable operating models to support business growth and increasing claim volumes
• Monitor performance metrics and use data-driven insights to improve customer outcomes and operational effectiveness
• Ensure compliant, accurate, and consistent claims adjudication practices
• Partner with internal stakeholders, clients, and vendors to solve complex issues and enhance service delivery
• Lead, coach, and develop managers and supervisors while fostering accountability and a high-performance culture
• Champion organizational change initiatives and influence stakeholders across the business
• Report to the AVP, Canadian Operations
• Shape the future operating model and drive automation and continuous improvement initiatives

Director, Claims Operations

Director leading Assurant’s Canadian claims operations across insurance and protection products. Modernizing high-volume claims through automation, scalable processes, and performance management.

claims-specialist

• Investigate, assess, and manage insurance claims from initial notice through final settlement
• Review claims to validate their accuracy, completeness, coverage eligibility, and compliance with policy terms
• Recommend claim approval, denial, or escalation as needed
• Analyze available information to determine liability and assess risk exposure
• Handle complex and high-value claims within delegated authority
• Provide technical coaching and support to team members
• Collaborate with managers to identify process improvement and operational efficiency opportunities
• Participate in quarterly leadership reviews
• Conduct monthly file audits and quality reviews
• Identify trends and implement corrective action plans
• Foster a culture of continuous improvement, critical thinking, innovation, and accountability
• Track performance metrics and contribute to the achievement of departmental, corporate, and provincial regulatory objectives
• Deliver an exceptional customer experience and fair, timely settlements

Claims Adjuster

Expert en sinistres bilingue chez Assurant, entreprise mondiale de services aux consommateurs. Enquêtant, évaluant et réglant des réclamations automobiles au Québec.

business-analyst

• Analyze customer and employee experience data to identify trends, friction points, root causes, and improvement opportunities
• Monitor Voice of Customer surveys and listening posts for performance, anomalies, response rates, and data quality
• Support testing and new survey launches
• Build and maintain dashboards and reporting using SQL, Power BI, AI-assisted analytics, and other tools
• Combine customer service, claims, digital, complaints, contact centre, and operational data to uncover cross-channel patterns
• Use AI, text/data mining, statistical analysis, and sample audits to accelerate analysis and develop hypotheses
• Prepare stakeholder readouts, research findings, business cases, and recommendations supporting experience improvements
• Collaborate with cross-functional partners and vendors
• Participate in agile delivery of Experience initiatives

Customer Insights Analyst

Customer Insights Analyst using SQL, Power BI, and AI to analyze Voice of Customer data for Assurant. Building dashboards and recommendations that improve customer experiences across Canada.

payroll

• Oversee and manage end-to-end payroll activities, including audits, reconciliations, year-end processes, garnishments, benefits, equity, and special payments
• Ensure compliance with IRS, CRA, Puerto Rico Hacienda, applicable state/provincial/local laws, internal audit, and SOX standards
• Lead the design, documentation, and testing of payroll controls and risk mitigation measures
• Maintain jurisdictional tax setup and adherence to legislative changes
• Safeguard sensitive payroll and employee data
• Lead and develop payroll specialists and analysts
• Provide coaching and technical expertise for North American payroll jurisdictions
• Support workforce planning, hiring, and capability building
• Deliver and maintain payroll dashboards and KPIs
• Use analytics to identify trends, reduce defects, and drive operational improvements
• Provide reporting for Finance, Total Rewards, and Accounting
• Communicate insights, risks, and opportunities to leadership
• Lead multi-country payroll operations and execute regional payroll strategies
• Partner with senior HR, Finance, and Technology leaders on standardization and operational excellence
• Serve as the primary escalation point for complex payroll, taxation, and compliance issues
• Diagnose enterprise payroll system issues and support enhancements and integrations
• Leverage payroll data, dashboards, and AI-enabled insights for reconciliations, trend analysis, risk identification, and decision-making
• Own automation opportunities and partner with IT and vendors
• Apply AI responsibly while validating outputs and maintaining human oversight
• Ensure automation and AI-supported processes meet regulatory, privacy, audit, and SOX requirements
• Manage external payroll vendor relationships and SLA performance
• Partner with HRIS/Workday teams on integrations, data quality, and configuration updates
• Influence payroll technology roadmaps, including automation, RPA, workflow tools, data insights, and digital transformation
• Lead issue resolution, root-cause analysis, and corrective actions
• Collaborate with HR, Legal, Accounting, Total Rewards, and Time & Attendance teams
• Support M&A due diligence, onboarding, and payroll integrations
• Partner with global payroll leaders on shared services design, governance, and process harmonization
• Lead payroll-related projects
• Manage 2 Payroll Analysts and 1 Payroll and Benefit Administrator

Payroll Manager

Payroll Manager leading compliant U.S., Puerto Rico, and Canadian payroll operations at Assurant, a global business services company. Optimizing vendors, systems, analytics, automation, and team performance.

client-coordinator

• Support the implementation and launch of new client programs by coordinating activities across internal stakeholders and functional teams
• Serve as a primary point of contact for routine client inquiries, program support needs, and issue resolution
• Escalate complex matters when appropriate
• Track client deliverables, commitments, requests, reporting requirements, and follow-up activities
• Analyze operational and client data
• Develop reports and dashboards
• Identify trends and provide actionable business insights
• Drive process improvements
• Collaborate with cross-functional teams to enhance client experience, operational efficiency, and program performance

Client Management Coordinator

Client Management Coordinator supporting Assurant’s mobile, retail, and technology brand programs in Ontario. Coordinating launches, client requests, reporting, dashboards, and process improvements.

analyst

• Serve as main point of contact through various forms of communication to maximize service level success across the enterprise (multi-site including Assurant and Vendor Partners).
• Analyzes intraday and historical performance to respond/plan appropriately across the enterprise.
• Monitor and analyze enterprise (multiple sites, including vendor) SLAs and staffing levels, make appropriate recommendations to ensure client contractual goals are met.
• Partner with vendor managers to communicate and escalate any vendor staffing issues/concerns.
• Accurately analyze and communicate issues related to BCP events, major systems outages, or other unexpected events to ensure necessary staffing adjustments are made, and service level is protected.
• Proactively identify, coordinate, and communicate enterprise (multiple sites including vendor partners) overtime and VTO recommendations.
• Explain and analyze real time data vs forecast to ensure clarity and show the impact of trends, identify and coordinate enterprise level actions as needed.
• Completion, coordination, and oversight of complex ad hoc analysis of systems issues, BCP events, and daily enterprise contact center performance.

Senior Workforce Analyst

Senior Workforce Analyst ensuring SLAs for Contact Center Operations in Canada. Analyzing performance and coordinating staffing to meet client goals.

business-intelligence-developer

• Implement and optimize visualization, dashboarding, reporting, process and analytical solution through standardization and automation by leveraging tools and proven methodology while using storytelling to drive business thinking.
• Collect requirements from stakeholders and leverage knowledge of the key components and relationships of Assurant products, distribution channels, customer base, systems and data into solution designs for effective reporting.
• Direct efforts to ensure supported BI environments, Reports, Dashboards and Data Models are stable and highly available, cost-efficient, and at an appropriate level of technical maturity.
• Provide effective, flexible and secure BI solutions that support business strategy and operations.
• Ensure change management and quality assurance practices are understood, adhered to, and leveraged to enhance system health and quality.
• Lead, plan, and manage significant departmental, division, or enterprise projects in support of project objectives and deadlines.

Business Intelligence Analyst

Business Intelligence Analyst at Assurant driving automation and visualization of reporting solutions for data-driven decision making. Collaborating with stakeholders and managing BI environments.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Thank you for visiting Assurant’s LinkedIn community. Before posting, please review our guidelines at https://www.assurant.com/social-community-guidelines.

Assurant

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7 jobs found

Director, Claims Operations

Assurant

Claims Adjuster

Assurant

Customer Insights Analyst

Assurant

Payroll Manager

Assurant

Client Management Coordinator

Assurant

Senior Workforce Analyst

Assurant

Business Intelligence Analyst

Assurant