About the role

Client Management Coordinator supporting Assurant’s mobile, retail, and technology brand programs in Ontario. Coordinating launches, client requests, reporting, dashboards, and process improvements.

Responsibilities

Support the implementation and launch of new client programs by coordinating activities across internal stakeholders and functional teams
Serve as a primary point of contact for routine client inquiries, program support needs, and issue resolution
Escalate complex matters when appropriate
Track client deliverables, commitments, requests, reporting requirements, and follow-up activities
Analyze operational and client data
Develop reports and dashboards
Identify trends and provide actionable business insights
Drive process improvements
Collaborate with cross-functional teams to enhance client experience, operational efficiency, and program performance

At least 6 months of experience in client support, account coordination, customer success, project coordination, operations support, or a related business environment
Demonstrated analytical, reporting, and problem-solving skills
Ability to interpret data and support business decisions
Excellent organizational, communication, and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Experience with Power BI or other business intelligence and reporting tools would be helpful
Experience supporting client relationships, account management activities, customer escalations, or stakeholder coordination would be helpful
Background in telecommunications, mobile, wireless, retail, device protection, trade-in programs, or related industries would be helpful
Ability to work independently with sound judgment in ambiguous environments
Must complete a required identity verification process, which may include biometric technology where permitted by law

Opportunities for advancement into Account Executive and other client-facing leadership roles
Collaborative, client-focused environment
Continuous learning opportunities
Career development within Client Management
Approximately 5-10% travel based on business needs
Reasonable accommodations for individuals with disabilities
Virtual interviews conducted on video