Client development coordinator supporting client relationships, referrals, research, reporting, and events at Toronto law firm. Hybrid role coordinating business development initiatives and stakeholder follow - up.
About the role
- Client Management Coordinator supporting Assurant’s mobile, retail, and technology brand programs in Ontario. Coordinating launches, client requests, reporting, dashboards, and process improvements.
Responsibilities
- Support the implementation and launch of new client programs by coordinating activities across internal stakeholders and functional teams
- Serve as a primary point of contact for routine client inquiries, program support needs, and issue resolution
- Escalate complex matters when appropriate
- Track client deliverables, commitments, requests, reporting requirements, and follow-up activities
- Analyze operational and client data
- Develop reports and dashboards
- Identify trends and provide actionable business insights
- Drive process improvements
- Collaborate with cross-functional teams to enhance client experience, operational efficiency, and program performance
Requirements
- At least 6 months of experience in client support, account coordination, customer success, project coordination, operations support, or a related business environment
- Demonstrated analytical, reporting, and problem-solving skills
- Ability to interpret data and support business decisions
- Excellent organizational, communication, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with Power BI or other business intelligence and reporting tools would be helpful
- Experience supporting client relationships, account management activities, customer escalations, or stakeholder coordination would be helpful
- Background in telecommunications, mobile, wireless, retail, device protection, trade-in programs, or related industries would be helpful
- Ability to work independently with sound judgment in ambiguous environments
- Must complete a required identity verification process, which may include biometric technology where permitted by law
Benefits
- Opportunities for advancement into Account Executive and other client-facing leadership roles
- Collaborative, client-focused environment
- Continuous learning opportunities
- Career development within Client Management
- Approximately 5-10% travel based on business needs
- Reasonable accommodations for individuals with disabilities
- Virtual interviews conducted on video
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No Education Requirement
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