About the role

Client development coordinator supporting client relationships, referrals, research, reporting, and events at Toronto law firm. Hybrid role coordinating business development initiatives and stakeholder follow-up.

Responsibilities

Coordinate and provide project support for client and business development initiatives
Target new client opportunities and strengthen existing client relationships
Coordinate logistics, track activities and action items, prepare research and reporting, and support timely follow-up
Assist with execution of the Client Feedback Program, including tracking discussion notes and action items and conducting follow-ups
Maintain a regular pipeline of client touchpoints and feedback sessions
Conduct research and compile information for client development initiatives and event logistics
Gather and organize information on top clients, including financial data, pitches, top matters, relevant news, public annual meetings, and other client information
Support planning and execution of custom networking, social, General Counsel dinner, IBA conference, practice-focused, alumni, and other events
Support rollout of the Client Relationship Management Program and practice group meetings
Set up team touchpoints, take minutes, collect and manage action items, and facilitate follow-ups
Contribute observations and ideas to improve coordination, tracking, reporting, and follow-up
Coordinate and support the Client Referral Program
Maintain internal databases tracking business development and client development activities
Prepare trackers, contact lists, event records, client team lists, and action items
Support other client and business development efforts, including marketing materials

Post-secondary degree in a business or marketing related program, or equivalent experience to successfully complete the essential requirements of the role
2–3 years of previous related experience, preferably within a law firm or professional services firm
Proficiency in MS Office product suite
Strong client service orientation
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to work independently and collaboratively within a team environment
Ability to establish and build trust-based working relationships with stakeholders
Sound judgment and ability to handle confidential information with utmost discretion
Resourcefulness and ability to independently identify and source missing information
Strong attention to detail and problem-solving skills
Flexibility to work overtime when required
Employment subject to criminal record, social media, employment, and educational background checks