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AC
Case Management Coordinator – Life & Disability Operations
Posted 59 minutes ago
About the role
- Case Management Coordinator processing life and disability claims for Alberta Blue Cross. Managing claim intake, documentation, stakeholder communications, and CPPD recovery support.
Responsibilities
- Ensure all intake forms are filed accurately and maintained confidentially
- Validate member information, census data, salary, and eligibility for accurate claim processing
- Coordinate with Group Administration to enroll members in their benefits
- Create claim intakes in designated claim and reporting systems while maintaining processing standards
- Set up required tasks supporting claim intake and ongoing maintenance
- Respond to telephone inquiries from plan members, beneficiaries, and plan administrators
- Contact and follow up with plan members, beneficiaries, plan administrators, and treating health care providers to obtain required information
- Update claims throughout their lifecycle, including timely uploading of documentation and correspondence from mail, email, fax, and online channels
- Gather and prepare confidential documentation for members, administrators, physicians, treatment providers, lawyers, and other stakeholders
- Communicate with internal departments regarding claims, eligibility, and financial transactions
- Collaborate with Case Managers, Adjudicators, and Payment Specialists on CPPD recoveries, including initial packages, follow-ups, and letters
Requirements
- Related post-secondary education
- Excellent knowledge and experience with Microsoft Word, Access, Excel, and PowerPoint
- Keen attention to detail
- Strong analytical skills
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to work well under pressure and assess priorities confidently
- Flexibility, innovation, and independence
- Ability to work effectively with fellow employees and staff from other departments in a team-focused atmosphere
- Excellent interpersonal skills
- Experience with database management is an advantage
- Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer
Benefits
- Healthy work-life balance
- Opportunities for career growth
- Innovative, high-energy team-focused environment
- Inclusive workplace that welcomes, respects and values diverse perspectives, backgrounds, and experiences
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