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About the role
- Air import operations coordinator managing end-to-end shipments for DSV, a global transport and logistics company. Coordinating carriers, documentation, tracking, costs, compliance and customer service.
Responsibilities
- Process all shipments and coordinate and monitor their movement from start to finish
- Ensure compliance with DSV policies and government regulations
- Serve as the primary customer contact and provide high-level customer service
- Communicate with customers, overseas offices, airlines, warehouses and truckers
- Manage and coordinate shipments daily
- Establish schedules with carriers and tender shipments
- Create and coordinate country-specific documents
- Track and trace shipments
- Prepare and publish reports as requested
- Identify problems and implement appropriate solutions
- Confirm carrier rates
- Contain shipment costs through the accounting system
- Evaluate shipments, consolidate loads and select cost-effective pickup and delivery methods
- Ensure DSV KPIs are met throughout shipment movement
- Perform lane analysis to select appropriate transport modes
- Communicate with customers regarding issues and resolutions
- Manage new account implementation from standard operating procedure to execution
- Support ISO 9001 and ISO 45001 commitments and DSV quality, health, safety and environmental objectives
- Embrace sustainability, health and safety practices and reduce workplace incidents
Requirements
- A minimum of one to two years international transportation industry experience or education in supply chain logistics, international transportation, or a related field of study
- CIFFA certificate, an asset
- Dangerous Goods Certification, an asset
- GDP Training, if required
- Good command of verbal and written English
- Proficiency with English language
- Microsoft Office suite
- CargoWise experience, an asset
- Ability to communicate effectively in a diverse multicultural environment
- Prolonged periods sitting and standing at a desk and working on a computer
- Ability to work beyond regular hours when required by business needs
Benefits
- Eligible benefits in accordance with experience and internal equity
- Inclusive workplace and recruitment accommodations for candidates with disabilities
- Regular working hours
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Degree requirement
No Education Requirement
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