Senior Strategy & Operations Associate shaping corporate strategy and building AI agents, workflows, and automations. Supporting Clio, a legal AI technology company, with business transformation and executive decision - making.
About the role
- Coordination des expéditions d’importation aérienne chez DSV, leader mondial du transport et de la logistique. Gestion des clients, transporteurs, documents, coûts et conformité.
Responsibilities
- Process all air import shipments from end to end
- Coordinate routing and track shipments throughout their journey
- Ensure compliance with DSV policies and government regulations
- Serve as the primary point of contact for customers
- Communicate with customers, overseas offices, airlines, warehouses, and truckers
- Manage and coordinate shipments on a daily basis
- Establish and coordinate schedules with carriers and tender shipments
- Create and coordinate country-specific documentation
- Prepare and publish requested reports
- Proactively identify issues and promptly implement appropriate solutions
- Confirm rates with carriers
- Reduce shipment costs through the accounting system
- Evaluate shipments, consolidate loads, and select the most cost-effective pickup and delivery methods
- Ensure KPIs are met throughout the routing process
- Conduct trade lane analysis and select the appropriate mode of transport
- Communicate with customers daily regarding relevant issues and resolutions
- Manage the implementation of new accounts, from the standard operating process through execution
- Support DSV’s quality, health, safety, and environmental objectives
Requirements
- At least two years of experience in the international transportation industry or education in supply chain logistics, international transportation, or a related field
- CIFFA certification is an asset
- Dangerous Goods certification is an asset
- Designated Authorized Cargo Representative (ACR) status, as required
- GDP training, if required
- Fluency in French and English, both written and spoken
- Ability to resolve customer complaints
- Strong problem-solving and analytical skills
- Ability to multitask, plan, prioritize, and manage time effectively
- Excellent organizational and time-management skills
- Proficiency in Microsoft Office Suite
- Experience with CargoWise is an asset
- Ability to communicate effectively in a diverse, multicultural environment
- Ability to work for extended periods while sitting and standing at a desk
- Availability to work beyond regular hours when operational needs require it
Benefits
- Inclusive work environment and accommodations for candidates with disabilities throughout the recruitment process
- Career and professional development opportunities
- Support for diversity, inclusion, sustainability, health, and safety
- Company-supported ISO 9001 and ISO 45001 certifications
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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