Customer Support Specialist handling risk - related customer inquiries for Mercury’s startup finance platform. Managing restrictions, compliance workflows, and escalations across AML, Fraud, and Risk teams.
ME
Mercury
Currently Hiring
About the company
Mercury offers banking* for startups — at any size or stage.
With an intuitive product experience, founders can access free checking and savings accounts, debit and credit cards, domestic and international wire transfers, treasury, venture debt, and more — and manage their business with confidence.
Mercury also offers vibrant community programs that provide founders with the connections, advice, and resources to help them build the next great companies.
Launched in 2019, Mercury is trusted by more than 100,000 startups.
Mercury is a financial technology company, not a bank.
Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.
Open jobs
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13 jobs found
Software Engineering Intern building TypeScript and Haskell fintech products at Mercury. Contributing to frontend, backend, or full - stack features serving over 300,000 businesses.
Staff Motion Designer leading 3D and 2D motion for Mercury's fintech brand, launches, and products. Building motion systems and AI - assisted creative workflows.
Trading Operations Lead scaling trading controls and brokerage operations for Mercury’s startup finance platform. Overseeing surveillance, reporting, reconciliations, regulatory readiness, and partner relationships.
Head of Product owning Mercury’s business banking strategy, product portfolio, and P&L. Leading product teams while scaling payments, deposits, AI experiences, and financial infrastructure.
Head of Product owning Mercury’s personal banking strategy, product organization, and business performance. Driving consumer growth, AI - led experiences, and trusted banking features.
Sales Development Representative prospecting and qualifying startup customers for Mercury’s fintech finance stack. Generating meetings through cold calls, social outreach, and email.
Growth Design Manager leading Conversion, Activation, and Virality designers at Mercury fintech. Driving discovery, adoption, experimentation, and customer experience improvements.
Senior Design Manager shaping AI - native interfaces for Mercury’s fintech products. Leading product designers and evolving reusable interaction patterns across the company.
Knowledge and enablement lead scaling Mercury fintech risk - operations documentation and training. Governing BPO content, certifications, standards, and AI - ready knowledge systems.
Senior Product Manager owning identity, roles, permissions, and authorization for Mercury's financial platform. Simplifying team invitations and enabling secure access for founders and scaling companies.
Senior Product Designer simplifying complex Cards & Credit experiences at Mercury, a fintech company. Owning product problems from framing through implementation with Product, Engineering, and Brand.
Cloud Security Engineer securing Mercury’s fintech infrastructure through AWS architecture, resilience, zero trust, and automated controls. Remote within the United States or Canada.