Observability Product Owner owning monitoring platforms, roadmaps and integrations. Supporting EDC, Canada’s export - finance corporation, with resilient technology operations and actionable insights.
About the role
- Senior Product Manager building fraud-prevention products for Mercury’s fintech banking services. Balancing risk controls, customer experience, operational tooling, and ML-driven decisioning.
Responsibilities
- Shape the strategy and roadmap for fraud prevention across account integrity, money movement, decisions, controls, and customer-protection experiences
- Design and execute the strategic vision to mitigate fraud and improve risk experience, including holds, limit structures, step-up verification, and related friction points
- Craft user journeys that apply appropriate friction based on risk signals while minimizing disruption to good users
- Build operational and platform tooling for risk and support teams to manage case volume, exceptions, and high-touch cases
- Partner with data science to develop, deploy, and continuously improve ML models
- Establish and track metrics measuring risk effectiveness, operational impact, and customer-experience impact
- Support development of Mercury's risk capabilities to scale across its expanding product suite
Requirements
- 7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments
- Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention
- Experience working with complex automated decisioning systems, rules, ML models, and real-time data pipelines
- Proficiency with analytics
- Ability to understand performance of rules and ML models, trade-offs with precision/recall, and translate understanding into actionable insights and priorities
- Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
- Exceptional communication skills to translate complex risk concepts into actionable product strategies
- Comfort with ambiguity and ability to make balanced decisions with imperfect information
Benefits
- Equity (stock options/RSUs)
- Benefits package
- Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs
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Degree requirement
No Education Requirement
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