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Observability Product Owner
Posted 1 hour ago
About the role
- Observability Product Owner owning monitoring platforms, roadmaps and integrations. Supporting EDC, Canada’s export-finance corporation, with resilient technology operations and actionable insights.
Responsibilities
- Own and evolve the TOS Monitoring & Observability Foundation Service in alignment with EDC’s Enterprise Observability strategy and architecture
- Define the service vision, capabilities and operating model
- Translate enterprise direction into a prioritized multi-year roadmap and delivery backlog
- Advance application and full-stack observability using service dependencies, logs, metrics, traces and other telemetry
- Improve proactive monitoring, root-cause analysis, impact analysis and actionable operational insights
- Define, measure and report service performance, including SLIs, SLOs, adoption, platform health and value realization
- Provide product ownership for observability platforms, including Dynatrace
- Oversee platform health, access, consumption, lifecycle and cost management
- Guide integration with ServiceNow Event Management
- Work with ITSM, ITOM and CMDB teams to establish effective event-management processes and data foundations
- Own and continuously improve service intake, prioritization and backlog
- Collaborate with product owners, architects, technical teams and business stakeholders to understand needs, drive adoption and translate requirements into service capabilities
- Manage vendor and managed-service relationships, including licensing, contracts, vendor performance, delivery scope and escalation
- Provide technical and operational input to Enterprise Architecture decisions concerning observability and monitoring technologies
- Participate in EDC’s Product Owner Community of Practice and align the service with applicable product standards
Requirements
- University degree or college diploma in Computer Science, Information Systems, Engineering or a related field, or an equivalent combination of education and experience
- Minimum seven years of experience in enterprise monitoring, observability, IT operations or related technology disciplines
- Experience with enterprise monitoring and observability concepts, including metrics, logs, traces, events, alerting, dashboards, dependency visibility, application performance monitoring or digital-experience monitoring
- Experience as a product owner, service owner or platform owner
- Experience translating enterprise strategy and architecture into technical roadmaps, backlogs and service capabilities
- Experience integrating monitoring or observability capabilities with ITSM/ITOM processes and platforms, particularly Event Management
- Experience working in an outsourced or managed-services environment
- Experience overseeing service providers, vendors and third parties
- Experience with vendor management, licensing, consumption planning, budgeting and supporting investment and business-case development
- Ability to work across architecture, technical and business teams
- Strong analytical, communication, facilitation and stakeholder-management skills
- Experience with Dynatrace, ServiceNow, Azure Monitor, Cisco ThousandEyes or DNAC, VMware Aria Suite, Microsoft Configuration Manager or comparable technologies
- Technical knowledge of digital experience monitoring, application performance monitoring, infrastructure monitoring, network performance monitoring, log analytics and distributed tracing
- Knowledge of ServiceNow ITOM/Event Management, CMDB dependencies and event-to-alert-to-incident integration
- Experience contributing to observability standards, service offerings, technical standards or tool-rationalization plans
- Experience leading application onboarding or a full-stack observability proof of concept
- Knowledge of cloud, hybrid and SaaS monitoring approaches, including Microsoft Azure and Microsoft 365 environments
- Knowledge of AIOps, automation, closed-loop operational response, platform access governance, data retention, consumption management and FinOps principles
- ITIL certification
- Agile, Scrum, Product Owner or Lean certification
- Bilingual in English and French is an asset
Benefits
- Performance-based incentive
- Relocation assistance for eligible candidates
- Flexible benefits including Medical, Dental, Life, and additional Flex credits
- Defined Contribution Pension Plan with generous matching
- Competitive vacation program starting with 4 weeks of vacation and 2 floater days annually for permanent employees
- Wellness initiatives, mental health support, and fitness programs
- Professional development support including conferences, language training, and educational opportunities
- Hybrid work model
- Comprehensive Total Rewards package
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