Observability Product Owner owning monitoring platforms, roadmaps and integrations. Supporting EDC, Canada’s export - finance corporation, with resilient technology operations and actionable insights.
About the role
- UPS customs brokerage manager supporting logistics clients, revenue retention, and service improvement. Leading brokerage expertise, customer reviews, and growth initiatives across Canada.
Responsibilities
- Provides customs brokerage expertise for geographically aligned customs brokerage accounts
- Collaborates with other teams to maintain communication with key clients and ensure operational execution of customer requirements
- Identifies ways to improve service and implements continuous improvement projects
- Leverages detailed knowledge of the customs brokerage and clearance process to maintain and grow customs brokerage revenue
- Facilitates brainstorming sessions and corrective action plans to reduce churn and expand customer relationships
- Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction
- Provides customs brokerage product expertise during solution development, contract negotiation, statements of work, and pricing agreements
- Participates in customer meetings and quarterly business reviews
- Manages standard operating procedures and key performance indicators
- Advises customers on supply chain improvement opportunities and collaborates on solutions
- Assists teams in meeting client customs brokerage performance goals
- Gathers and shares customs brokerage customer service best practices
- Reviews customs brokerage service standards with customers to agree on service levels, retain business, and manage organic growth
- Provides customs brokerage service to increase customer satisfaction
- Coordinates business and customer review meetings with other teams
Requirements
- Minimum 5 years of experience in customs operations and business development within the transportation and logistics industry - Required
- Proficiency in French and English (written and spoken) – Required (regular interactions with clients inside Quebec – 30%)
- Customs Specialist (CCS) certification - Preferred
- Bachelor's degree or International equivalent – Preferred
- Full-Time availability during operational days
- Expected to work at least five consecutive days per week
- Adhere to the company’s Appearance Guidelines
Benefits
- Vision, health, and dental benefits after three months of service
- Overtime
- Weekly Pay/ Direct Deposit- Every Friday
- Immediate access to UPS ‘Employee Discounts’ upon hiring
- Paid training
- Pension Plan
- Free Onsite Parking
- Opportunity for advancement within a Fortune 50 Company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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