About the role

Senior Product Manager owning Invoice Simple’s post-purchase onboarding, payments adoption, retention, and churn reduction. Building AI-driven lifecycle growth experiments for Canadian small businesses.

Responsibilities

Own the post-purchase onboarding journey across iOS, Android and web
Identify moments that predict long-term success and design experiences that accelerate first invoice and first payment
Drive adoption of payments, recurring invoices and reminders
Own retention and churn across the subscription lifecycle
Reduce involuntary churn from failed renewals and improve plan and billing experiences
Win back lapsed customers
Use AI and customer data to tailor onboarding, in-app guidance and messages
Prototype ideas with AI tools and test them with customers rapidly
Build an experimentation program across product and lifecycle touchpoints
Define metrics, design tests, analyze results and scale successful initiatives
Set direction for engineers, designer and analyst
Partner with Lifecycle Marketing, Payments and Customer Experience
Make trade-offs, commit to dates and deliver
Report to the Head of Product, Invoice Simple
Build and launch the Lifecycle Growth squad with strategy, roadmap and experimentation rhythm

8+ years in product management, including 2+ years owning growth, activation, retention or lifecycle outcomes
Recent, hands-on use of AI-assisted prototyping or coding tools; readiness to demonstrate something personally built
Track record of measurable gains in activation, engagement, retention or churn for consumer, SMB or self-serve subscription products
Strong experimentation skills: sizing opportunities, designing rigorous tests and making decisions from results
Fluency with data; comfortable running own analysis in tools like Amplitude, Looker or SQL
Experience with mobile subscriptions, app-store billing and lifecycle tools such as Braze or Segment is a strong asset
Experience with payments, fintech or financial products is an asset
Must be legally eligible to work in Canada

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
3 weeks of vacation to start
A paid volunteer day of your choosing
2 floating holidays to celebrate anything of significance to you
Continued investment in your professional development
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match
Occasional travel for team and leadership meetings