Threat detection specialist governing MDR, engineering detections, and responding to cyber incidents. Strengthening cyber resilience across Dentons Canada’s legal technology environment.
About the role
- Research Operations Lead building and scaling Mercury's customer research operations for fintech products. Owning research panels, tools, ethical processes, AI workflows, and team coaching.
Responsibilities
- Define Mercury's research processes, standards, and ways of working
- Own the customer research panel, including customer databases, outreach, and continuous recruitment
- Run day-to-day research operations, including scheduling, incentives, consent, privacy, and ethical guardrails
- Consult on research best practices, study planning, methods, and converting feedback into insight
- Partner with design managers, designers, and PMs to integrate customer evidence into product decisions
- Own the research tool stack, including Dovetail, Maze, and Rally, plus vendor relationships, budget, and build-versus-buy decisions
- Build AI-enabled workflows for customer conversation preparation and feedback synthesis
- Pilot rolling research programs and customer events such as research dinners
- Manage and coach one direct report while remaining hands-on
Requirements
- 8+ years of hands-on research operations experience
- Track record of building or scaling a research operations program with measurable impact
- 1–2 years of people management experience
- Thought leadership in research operations
- Ability to thrive in ambiguity where the discipline isn't fully figured out
- Excellent coaching ability for non-researchers
- Daily use of AI and curiosity about practical applications
- Clear communication with practitioners and senior stakeholders
- Qualitative research experience (nice to have)
- Quantitative fluency (nice to have)
- Familiarity with fintech (nice to have)
Benefits
- Equity (stock options/RSUs)
- Benefits
- Competitive total rewards package
- Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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