Honeycomb provides full stack observability—designed for high cardinality data and collaborative problem solving, enabling engineers to deeply understand and debug production software together.
Founded on the experience of debugging problems at the scale of millions of apps serving tens of millions of users, we empower every engineer to instrument and query the behavior of their system.

Honeycomb.io

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technical-customer-success

Honeycomb.io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb.io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb.io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

Honeycomb provides full stack observability—designed for high cardinality data and collaborative problem solving, enabling engineers to deeply understand and debug production software together. Founded on the experience of debugging problems at the scale of millions of apps serving tens of millions of users, we empower every engineer to instrument and query the behavior of their system.

• Own the post-sales relationship for a portfolio of accounts
• Drive value & outcomes with technical sponsors and champions
• Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
• Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
• Represent the customer in internal meetings with Engineering and Product Management
• Partner with the rest of our team in East to grow our brand and business in the region
• Keep up to date on Honeycomb technologies and product offerings

Technical Customer Success Manager

Technical Customer Success Manager enhancing customer journeys with Honeycomb's observability tools. Driving adoption and success for clients in a remote role based in Canada.

full-stack-engineer

• Design, build, and deliver backend systems and APIs.
• Build and maintain full-stack product features.
• Collaborate across disciplines.
• Support and own your software in production.
• Provide technical leadership.
• Communicate clearly and support team resilience.

Senior Software Engineer II - Scale Team

Senior Software Engineer II on the Scale team building backend systems and APIs at Honeycomb. Collaborating with cross-functional teams to deliver robust product features and technical leadership.

solutions-engineer

• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region.
• Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities.
• Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close.
• Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software.
• Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers.
• Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing!
• Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments.
• Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better.
• Deliver demos, workshops, and presentations that move people, not just inform them.
• Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers.
• Bring field signals back into the company. Help shape the product direction and demo strategy.
• Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

Staff Solution Architect

Staff Solution Architect driving technical strategy on B2B SaaS deals at Honeycomb.io. Leading solution design and executive conversations for complex customer environments.

• Design, build, and deliver backend systems and APIs.
• Build and maintain full-stack product features.
• Provide technical leadership.
• Collaborate across disciplines.
• Support and own your software in production.
• Communicate clearly and multiply your impact.

Senior Software Engineer II – App Observability Team

Senior Software Engineer II on App Observability Team at Honeycomb.io. Designing and implementing backend systems and APIs, collaborating closely within a product team.

engineering-manager

• Prioritize building a respectful, high-achieving, inclusive culture on the team.
• Communicate your own team’s roadmap and strategy across the organization.
• Foster psychological safety in your team and the wider organization.
• Know your business, drive results, and understand company priorities to help your team prioritize and balance investments.
• Partner with your management peers to fill gaps and brainstorm creative solutions together that might be outside of the usual guidelines.
• Foster a belief in your team that we all come to the table with the positive intent towards Honeycomb's overall success.

Engineering Manager – Growth Team

Engineering Manager leading growth team at Honeycomb.io to enhance user experience and drive results. Fostering team culture and collaboration while prioritizing business impact and user value.

product-manager

• Define AI product strategy in service of Honeycomb's vision
• Synthesize AI trends, customer needs, and technical capabilities into clear strategic recommendations
• Help the product organization understand where and how AI creates genuine customer value vs. where it's hype
• Identify emerging observability challenges created by AI adoption (e.g., LLM drift, prompt regression, low-context generated code)
• Make informed bets about which AI technologies and approaches warrant investment
• Build deep understanding of how customers are adopting AI in their engineering workflows
• Identify patterns across customer conversations that signal future market needs
• Stay current with AI/ML developments (RAG, fine-tuning, agentic systems, etc.) and translate implications for observability
• Engage with technical communities, researchers, and early adopters to spot trends before they go mainstream
• Partner with product teams to identify high-value opportunities to leverage AI capabilities
• Provide guidance on AI approaches, trade-offs, and best practices without centralizing all decisions
• Help teams understand how their work fits into our broader AI strategy and how to leverage shared capabilities
• Synthesize cross-portfolio learnings and socialize what's working (and what isn't)
• Articulate Honeycomb's point of view on AI observability both internally and externally
• Help customers understand how observability needs evolve as they adopt AI
• Contribute to thought leadership through writing, speaking, and community engagement
• Build credibility with technical audiences who care deeply about how we use AI, not just that we use it

Staff Product Manager – AI Team

Product Manager for AI teams building Honeycomb's AI-powered investigation experience. Collaborating with engineering and design to deliver innovative AI solutions.

Honeycomb.io

About the company

Open jobs

6 jobs found

Technical Customer Success Manager

Honeycomb.io

Senior Software Engineer II - Scale Team

Honeycomb.io

Staff Solution Architect

Honeycomb.io

Senior Software Engineer II – App Observability Team

Honeycomb.io

Engineering Manager – Growth Team

Honeycomb.io

Staff Product Manager – AI Team

Honeycomb.io